Desktop Support Specialist
5 days ago
As a Desktop Support Specialist at A3 Staffing Solutions, you will be responsible for providing top-notch technical support to our clients. Your primary focus will be on ensuring the seamless operation of desktop computers, including setup, maintenance, and troubleshooting.
Key Responsibilities:
- Hands-on experience in Windows imaging for Windows 10 and Windows 11
- Setup and management of user accounts and permissions for network access
- Upholding and testing security measures to block unauthorized access
- Monitoring day-to-day computer performance and identifying potential issues
- Update and maintain computer inventory and equipment
- Ensure desktop computers interconnect seamlessly with diverse systems, considering compatibility factors
- Coordinate with vendors to resolve technical problems with desktop computing equipment and software
- Endorse and apply upgrades to systems to ensure durability
- Assess functional needs to regulate system purchase specifications
- Resolve hardware and network connectivity issues
- Validate and approve VPN access for all remote users
- Assist in technical upgrading and maintaining of entire desktop systems
- Support in testing and deployment of new applications and systems
- Train and guide staff on hardware and software usage
- Hands-on experience in troubleshooting Windows image creation and validation
- Hands-on experience in testing in-place upgrades using Windows Update and troubleshooting any issues
- Excellent communication and verbal skills
- Experience in handling customer and severity cases
- Maintain the confidentiality, integrity, and accessibility of Windows Imaging
About A3 Staffing Solutions:
We are committed to delivering exceptional services and professionals with proven work ethics and processes. Our company values include providing an exceptional client experience, delivering on our commitments, building trust by thinking and acting with integrity, and creating an environment that inspires innovation.
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Desktop Support Specialist
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Desktop Support Specialist
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