IT Support Specialist

6 days ago


Waco, Texas, United States Horizon Bank Texas Full time
Job Summary

Horizon Bank Texas is seeking a highly skilled IT Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and customers.

Key Responsibilities
  • Provide technical support and assistance to staff and customers via phone, email, and in-person.
  • Monitor and maintain our IT systems, including hardware, software, and network infrastructure.
  • Research and resolve technical issues, including troubleshooting and escalating complex problems to senior IT staff.
  • Collaborate with other departments to ensure seamless integration of IT services and support.
  • Stay up-to-date with the latest technology trends and advancements, and provide recommendations for improvements and upgrades.
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, or related field, or equivalent experience.
  • Minimum 2 years of direct industry experience in IT support and technical services.
  • Strong technical knowledge of Windows operating systems, networked environments, and security protocols.
  • Excellent communication and customer service skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment, with a strong attention to detail and problem-solving skills.
Preferred Qualifications
  • 1-3 years of experience in Windows Server administration or equivalent experience as a Unix/Linux admin.
  • 1-3 years of experience with networking technologies, including DHCP, DNS, VPN, and network support.
  • 3+ years of direct industry experience supporting staff and systems in a banking/financial setting.
  • Network+ certified, or equivalent experience.
  • Microsoft 365 Management experience, including adding/removing users, modifying configurations, and supporting Microsoft Teams, SharePoint, OneDrive, Defender/Intune, and all other MS 365 applications.
What We Offer

Horizon Bank Texas offers a competitive salary and benefits package, including health coverage options, wellness program, employee assistance program, basic group term life and AD&D, and the opportunity to become a shareholder of the Bank through our 401k Retirement Plan.

We are an Equal Employment Opportunity/Affirmative Action Employer, and we welcome applications from diverse candidates who share our commitment to excellence and customer service.



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