Helpdesk Support Specialist
3 weeks ago
We are seeking a skilled Helpdesk Technician to join our dynamic IT team in Waco, Texas. As a Helpdesk Technician, you will be responsible for providing timely technical assistance to end-users, conducting independent research to troubleshoot and resolve technical issues, and collaborating with IT team members to tackle complex technical challenges.
Key Responsibilities- Respond to incoming support requests and provide technical assistance to end-users.
- Conduct research to troubleshoot and resolve technical issues.
- Address technical problems related to PCs, printers, and networks.
- Collaborate with IT team members to tackle complex technical challenges.
- Document and track support requests, resolutions, and activities in the helpdesk ticketing system.
- Participate in a rotating on-call schedule to offer support after business hours.
- Assist with system and software upgrades and installations.
- Provide remote technical support to end-users as needed.
- High School Diploma or equivalent required; an Associate degree in Computer Science or a related field is preferred.
- 1-3 years of experience in a helpdesk or technical support role.
- Proficient in PC architecture and Windows 11 operating system.
- Advanced knowledge of network and printer troubleshooting.
- Exceptional communication skills with the ability to effectively assist end-users.
- Ability to work independently, prioritize tasks, and manage time efficiently.
- Willingness to participate in a rotating on-call schedule.
- Comfortable with remote troubleshooting.
At Pattillo, Brown & Hill, L.L.P., we pride ourselves on our high-performing, solution-oriented team. We are committed to supporting your career growth through innovation, integrity, and work-life balance. Join us to leverage your strengths and deliver exceptional service every day.
Flexible work from home options available.
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