Helpdesk Support Specialist

3 weeks ago


Waco, Texas, United States Pattillo, Brown & Hill, LLP Full time
About the Role

We are seeking a skilled Helpdesk Technician to join our dynamic IT team in Waco, Texas. As a Helpdesk Technician, you will be responsible for providing timely technical assistance to end-users, conducting independent research to troubleshoot and resolve technical issues, and collaborating with IT team members to tackle complex technical challenges.

Key Responsibilities
  • Respond to incoming support requests and provide technical assistance to end-users.
  • Conduct research to troubleshoot and resolve technical issues.
  • Address technical problems related to PCs, printers, and networks.
  • Collaborate with IT team members to tackle complex technical challenges.
  • Document and track support requests, resolutions, and activities in the helpdesk ticketing system.
  • Participate in a rotating on-call schedule to offer support after business hours.
  • Assist with system and software upgrades and installations.
  • Provide remote technical support to end-users as needed.
Requirements
  • High School Diploma or equivalent required; an Associate degree in Computer Science or a related field is preferred.
  • 1-3 years of experience in a helpdesk or technical support role.
  • Proficient in PC architecture and Windows 11 operating system.
  • Advanced knowledge of network and printer troubleshooting.
  • Exceptional communication skills with the ability to effectively assist end-users.
  • Ability to work independently, prioritize tasks, and manage time efficiently.
  • Willingness to participate in a rotating on-call schedule.
  • Comfortable with remote troubleshooting.
Why Join Us

At Pattillo, Brown & Hill, L.L.P., we pride ourselves on our high-performing, solution-oriented team. We are committed to supporting your career growth through innovation, integrity, and work-life balance. Join us to leverage your strengths and deliver exceptional service every day.

Flexible work from home options available.



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