Ground Operations Customer Service Representative

2 weeks ago


Jacksonville, North Carolina, United States Piedmont Airlines Full time

Join a dedicated team that shares a passion for the aviation industry. At Piedmont Airlines, we pride ourselves on delivering exceptional service to our customers and airline partners. We are currently looking for a committed and dependable individual to fill the role of Customer Service Agent within our Ground Handling Department. This position primarily involves assisting passengers during the boarding and disembarking processes, operating the Jetway, overseeing computerized passenger boarding systems, and guiding as well as parking aircraft. The ideal candidate will successfully complete the Customer Service Agent training program, be capable of lifting up to seventy (70) pounds, and be prepared to work outdoors in varying weather conditions. This role will report directly to the General Manager.

Key Responsibilities:

  • Assist passengers with boarding and disembarking flights.
  • Oversee computerized passenger boarding systems.
  • Provide assistance to customers with special needs, including arranging for wheelchairs and unaccompanied minors.
  • Modify customer flight itineraries and seat assignments as necessary.
  • Operate the Jetway efficiently.
  • Load and unload baggage and cargo.
  • Utilize motorized service vehicles and equipment.
  • Guide and park aircraft safely.
  • Perform maintenance tasks within the cabin.
  • Collaborate as a team to deliver outstanding customer service and achieve corporate goals.
Qualifications and Skills:
  • Successful completion of the training program.
  • Ability to meet company objectives and customer expectations in a dynamic environment.
  • Strong communication skills.
  • Capacity to organize, prioritize, and manage multiple tasks.
Preferred Qualifications:
  • Prior experience in the airline industry.
  • Experience in a front-line customer service role.
  • Basic understanding of computer applications and software.
Work Environment:
  • Utilization of computers, telephones, and other office equipment.
  • Work in an airport ramp environment, exposed to diverse weather conditions and elevated noise levels.
  • Availability for all shifts, including weekends, nights, holidays, and irregular hours.
Physical Requirements:
  • Frequent bending, stooping, kneeling, walking, standing, reaching, lifting, and climbing stairs.
  • Regularly handle objects weighing up to 70 pounds.
  • Assist passengers with disabilities, including pushing wheelchairs.
The above information provides a brief overview of the general nature of the work performed and is not intended to be an exhaustive list of responsibilities, duties, and skills required for this position. Duties and expectations may change as needed.

Employment is contingent upon possessing a valid driver's license and maintaining a clear driving record, along with a 10-year Criminal History Records Check and drug screening as required. Proof of high school or GED completion is also necessary. Candidates must be at least 18 years of age.

Our benefits package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental insurance options are available.

Compensation:
$15.25 per hour

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.

  • Jacksonville, North Carolina, United States Piedmont Airlines Full time

    Job Summary:Piedmont Airlines is seeking a highly motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient boarding and disembarking process, and...


  • Jacksonville, North Carolina, United States Community Veterinary Partners Full time

    Position OverviewWe are seeking a **dedicated and organized Veterinary Customer Service Representative** with a minimum of **2 years of relevant experience** in the veterinary field. This role is essential in ensuring a positive experience for our clients and their pets.Key ResponsibilitiesThe primary responsibilities include:Providing exceptional **customer...


  • Jacksonville, North Carolina, United States Kimbrell's Furniture Full time

    About the RoleKimbrell's Furniture is seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and collecting payments in a professional and courteous manner.Key...


  • Jacksonville, North Carolina, United States Tina Glover - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and...


  • Jacksonville, North Carolina, United States Ace Hardware Full time

    Job Summary:Ace Hardware is seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with their projects, and maintaining a positive and welcoming store environment.Key Responsibilities:Provide excellent...


  • Jacksonville, North Carolina, United States Tina Glover - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and helping them achieve their...


  • Jacksonville, North Carolina, United States Ace Hardware Full time

    We are looking for enthusiastic, approachable, and supportive individuals to greet and assist customers. While prior experience in hardware is beneficial, it is not mandatory as we offer comprehensive training. At Ace Hardware, being independently owned and operated means that serving our community is our top priority. Make a difference in the community by...


  • Jacksonville, North Carolina, United States U-Haul Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that our customers receive the highest level of support and assistance.Key ResponsibilitiesAssist customers with U-Haul...


  • Jacksonville, North Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide fast, easy, flexible, and friendly service to customers...


  • Jacksonville, North Carolina, United States Planet Fitness Full time

    About UsAt Planet Fitness, we're dedicated to providing an exceptional fitness experience for our members. As a Seasonal Member Services Representative, you'll play a vital role in delivering outstanding customer service and ensuring our facilities are clean and well-maintained.Key ResponsibilitiesProvide exceptional customer service by filling in for...

  • Sales Associate

    5 days ago


    Jacksonville, North Carolina, United States Sun Tan City - Mason Group Full time

    Job OverviewSun Tan City - Mason Group is seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with clients, and promoting our products and services.Key ResponsibilitiesCustomer Service: Provide...


  • Jacksonville, North Carolina, United States Domino's Pizza LLC Full time

    Job DescriptionJob Title: Assistant ManagerCompany: Domino's Pizza LLCJob Summary:We are seeking a highly motivated and experienced Assistant Manager to join our team at Domino's Pizza LLC. As an Assistant Manager, you will be responsible for the daily operations and service of our store, ensuring that our customers receive exceptional service and...


  • Jacksonville, North Carolina, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Customer Service Representative to enhance our customer experience at Circle K Stores, Inc. This role is ideal for individuals who thrive in a dynamic retail environment and are passionate about providing exceptional service.Key ResponsibilitiesDeliver outstanding customer service by addressing inquiries and...


  • Jacksonville, North Carolina, United States Piedmont Airlines Full time

    Join a dedicated team that shares a passion for the aviation industry. At Piedmont Airlines, we pride ourselves on delivering exceptional service to our customers and airline partners. We are currently looking for a committed and dependable individual to fill the role of Customer Service Agent within our Ground Handling Department. The main focus of this...


  • Jacksonville, North Carolina, United States Sun Com Mobile Full time

    External DescriptionJob OverviewSales Responsibilities:Achieve and surpass monthly sales targets.Provide comprehensive, high-quality sales that meet and exceed the company's standards on key performance indicators.Promote sales of preferred devices, service plans, features, and accessories, following company guidelines and management's benchmarks.Implement...


  • Jacksonville, North Carolina, United States U-Haul Full time

    Position Overview:As a U-Box Customer Service Associate, you will play a vital role in providing exceptional service to our customers while managing U-Box containers. Your responsibilities will include ensuring a positive customer experience and maintaining the high standards of U-Haul's service culture.Key Responsibilities:Safely operate a flatbed truck...

  • Operations Manager

    5 days ago


    Jacksonville, North Carolina, United States Allied Universal® Full time

    Job DescriptionOverviewAllied Universal, a leading provider of security and facility services, is seeking a highly skilled Operations Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the success of our clients and the growth of our company.ResponsibilitiesStaffing and Scheduling: Responsible for...


  • Jacksonville, North Carolina, United States Xplor Inc Full time

    About the RoleXplor Inc is seeking a highly motivated and results-driven Business Development Representative to join our team. As a Business Development Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with key decision-makers, and driving revenue growth for our company.Key...


  • Jacksonville, North Carolina, United States The Hunt Agency Full time

    Job Description**About The Hunt Agency**The Hunt Agency is a leading insurance group dedicated to delivering exceptional service and results-driven solutions to our clients. We are committed to helping individuals and families protect their financial well-being through our comprehensive insurance products.**Job Summary**We are seeking a highly motivated and...


  • Jacksonville, North Carolina, United States Carolinas Center for Endodontics Full time

    Location/Organization: Carolinas Center for EndodonticsOverview:This role encompasses the essential functions of the front office, focusing on patient interactions, managing phone communications, scheduling appointments, patient registration, processing payments, and verifying insurance details. A collaborative spirit and the ability to handle multiple tasks...