Customer Service Representative

4 days ago


Jacksonville, North Carolina, United States Kimbrell's Furniture Full time
About the Role

Kimbrell's Furniture is seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and collecting payments in a professional and courteous manner.

Key Responsibilities
  • Customer Service: Interact with customers in a diligent, courteous, and professional manner while collecting payments.
  • Cash Management: Have good knowledge of cash management procedures and best practices, and be able to handle transactions accurately and responsibly.
  • Collection Procedures: Follow set strategies for collection procedures and monitor accounts to identify outstanding debts.
  • Customer Information: Gather and verify customers' personal and credit information.
  • Record Keeping: Maintain and update records of customers from whom collections are made.
Requirements
  • Experience: Proven experience in a similar role.
  • Teamwork: Ability to work in a team setting and cooperate with colleagues.
  • Knowledge: Knowledge of billing procedures and collection techniques, as well as working knowledge of MS Office and databases.
  • Communication: Excellent communication skills (written and oral).
  • Problem-Solving: Ability to manage stressful work situations and resolve problems effectively.
  • Availability: Weekend and holiday availability.
  • Language: Bilingual (Spanish) required.
About Kimbrell's Furniture

Kimbrell's Furniture is a leading furniture retailer with over 50 stores in the Carolinas. We pride ourselves on providing exceptional customer service and quality merchandise. Our mission is to provide dependable, quality furniture at the best value, offer easy financing, and provide excellent customer service.



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