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Customer Service Representative
2 months ago
Job Summary:
Piedmont Airlines is seeking a highly motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient boarding and disembarking process, and maintaining a safe and secure airport environment.
Key Responsibilities:
- Assist passengers in boarding and disembarking flights, ensuring a safe and efficient process
- Monitor computerized passenger boarding systems to ensure accurate and timely departures
- Provide assistance to customers with special needs, including arranging for wheelchairs and unaccompanied minors
- Change customer flight itinerary and seat assignments as required
- Operate the Jetway and other airport equipment safely and efficiently
- Load and unload baggage and cargo, ensuring accurate and timely handling
- Operate motorized service vehicles and equipment, adhering to safety protocols
- Guide and park aircraft, ensuring safe and efficient operations
- Perform cabin maintenance tasks, ensuring a clean and safe environment for passengers
- Work collaboratively with the team to provide exceptional customer service and meet corporate objectives
Requirements:
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high-energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
Preferred Qualifications:
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
Work Environment:
- Use of computers, telephones, and other office equipment
- Airport ramp environment, subject to varied weather conditions and elevated noise levels
- All shifts, including weekends, nights, holidays, and/or irregular shifts
Physical Requirements:
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds regularly
- Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Benefits:
- Paid training
- Holiday pay
- 401(k) plan
- Vacation time
- Family travel on the American Airlines network
- Medical and dental benefits
Starting Rate: $15.25/Hourly
Piedmont Airlines is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.