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Customer Service Representative

2 months ago


Jacksonville, North Carolina, United States Piedmont Airlines Full time

Job Summary:

Piedmont Airlines is seeking a highly motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient boarding and disembarking process, and maintaining a safe and secure airport environment.

Key Responsibilities:

  • Assist passengers in boarding and disembarking flights, ensuring a safe and efficient process
  • Monitor computerized passenger boarding systems to ensure accurate and timely departures
  • Provide assistance to customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway and other airport equipment safely and efficiently
  • Load and unload baggage and cargo, ensuring accurate and timely handling
  • Operate motorized service vehicles and equipment, adhering to safety protocols
  • Guide and park aircraft, ensuring safe and efficient operations
  • Perform cabin maintenance tasks, ensuring a clean and safe environment for passengers
  • Work collaboratively with the team to provide exceptional customer service and meet corporate objectives

Requirements:

  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high-energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask

Preferred Qualifications:

  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs

Work Environment:

  • Use of computers, telephones, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts, including weekends, nights, holidays, and/or irregular shifts

Physical Requirements:

  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds regularly
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Benefits:

  • Paid training
  • Holiday pay
  • 401(k) plan
  • Vacation time
  • Family travel on the American Airlines network
  • Medical and dental benefits

Starting Rate: $15.25/Hourly

Piedmont Airlines is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.