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Passenger Services Agent

2 months ago

Jacksonville, North Carolina, United States Piedmont Airlines Full time

Join a dedicated team that shares a passion for the aviation industry. At Piedmont Airlines, we pride ourselves on delivering exceptional service to our customers and airline partners. We are currently looking for a committed and dependable individual to fill the role of Customer Service Agent within our Ground Handling Department. The main focus of this position is to assist passengers during the boarding and disembarking processes, operate the Jetway, monitor computerized passenger boarding systems, and guide and park aircraft. Candidates must successfully complete the Customer Service Agent training program, be capable of lifting up to seventy (70) pounds, and be prepared to work outdoors in various weather conditions. This role will report directly to the General Manager.

Key Responsibilities:

  • Assist passengers with boarding and disembarking flights.
  • Monitor computerized systems for passenger boarding.
  • Provide assistance to customers with special needs, including arranging for wheelchairs and unaccompanied minors.
  • Modify customer flight itineraries and seat assignments as necessary.
  • Operate the Jetway efficiently.
  • Load and unload baggage and cargo.
  • Utilize motorized service vehicles and equipment.
  • Guide and park aircraft safely.
  • Perform maintenance tasks within the cabin.
  • Collaborate as a team to deliver outstanding customer service and achieve corporate goals.
Qualifications and Skills:
  • Completion of the required training program.
  • Ability to meet company objectives and customer expectations in a dynamic environment.
  • Strong communication skills.
  • Capability to organize, prioritize, and multitask effectively.
Preferred Experience:
  • Prior experience in the airline industry.
  • Previous roles in front-line customer service.
  • Basic understanding of computer applications and software.
Work Environment:
  • Utilization of computers, telephones, and various office equipment.
  • Exposure to an airport ramp environment, subject to diverse weather conditions and elevated noise levels.
  • Flexibility to work all shifts, including weekends, nights, holidays, and irregular hours.
Physical Demands:
  • Frequent activities including stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs.
  • Regular handling of objects weighing up to 70 pounds.
  • Assistance for passengers with disabilities, including pushing wheelchairs.
The above information provides a general overview of the work performed and is not intended to be an exhaustive list of responsibilities, duties, and skills required for this position. Duties and expectations may evolve as necessary.

Employment is contingent upon a valid driver's license and a clear driving record, along with a comprehensive background check and drug screening as required. Proof of high school or GED completion is also necessary. Candidates must be at least 18 years of age.

Our benefits package includes paid training, holiday pay, 401(k), vacation, and family travel opportunities on the American Airlines network. Medical and dental insurance options are available.

Compensation:
$15.25 per hour

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer performance-based bonuses and relocation assistance, in accordance with company policy and performance metrics.