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Customer Service Representative

2 months ago

Jacksonville, North Carolina, United States Ace Hardware Full time

Job Summary:

Ace Hardware is seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with their projects, and maintaining a positive and welcoming store environment.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers with their projects, providing product recommendations and solutions to meet their needs.
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and customer service areas.
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and returns.
  • Participate in visual merchandising and inventory management, ensuring that products are displayed attractively and that stock levels are maintained.

Requirements:

  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to lift 25-30 pounds and stand for long periods of time.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer:

  • Paid time off and holidays.
  • Health insurance and discount card for medical, dental, vision, and prescriptions.
  • Employee discounts on products and services.
  • Perkspot discounts on services and products.
  • Uniform shirts, vests, and other benefits.

Why Work at Ace Hardware:

  • We are an independently owned and operated business, committed to serving our community.
  • We offer a fun and fast-paced work environment, with opportunities for growth and development.
  • We prioritize work-life balance, scheduling two weeks in advance to ensure that you can plan your personal time.