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Bilingual Customer Sales Representative

2 months ago

Jacksonville, North Carolina, United States Sun Com Mobile Full time
External Description

Job Overview

Sales Responsibilities:

Achieve and surpass monthly sales targets.

Provide comprehensive, high-quality sales that meet and exceed the company's standards on key performance indicators.

Promote sales of preferred devices, service plans, features, and accessories, following company guidelines and management's benchmarks.

Implement specific behaviors and best practices to enhance sales and key metrics, as directed by management.

Serve as a mentor and provide support for new team members and fellow Retail Sales Consultants.

Complete additional work-related tasks as assigned by management.

Operational Duties:
  • Comply with all policies outlined in the Employee Handbook and other company communications.
  • Follow all documentation procedures as specified in the Employee Handbook, Training Courses, and company policy documents.
  • Become proficient in all required systems: RQ4, Paycom, etc.
  • Regularly review sales documentation for discrepancies or errors.
  • Adhere to all cash handling procedures and accept full accountability for any deficiencies resulting from your actions.
  • Safeguard and maintain company assets.
  • Exercise sound judgment to prevent fraudulent transactions, even those that may otherwise align with company restrictions on the quantity and type of devices customers can purchase.
  • When opening or closing a store, ensure accurate and timely completion of related checklists with zero errors.
  • Promptly communicate any inventory shortages to supervisors for review.
  • Protect all codes and passwords (e.g., RQ4, Carrier logins, Email, Security).
  • Maintain the store's appearance. Complete all required training within the timeline set by management.
  • Other Duties and Responsibilities:
  • Adhere to the letter and spirit of company policies as outlined by the Employee Handbook and management.
  • Consistently and accurately record attendance in the RQ4 system.
  • Follow the schedule and provide adequate notice for any requested time off.
  • Take personal responsibility for all issues within your control.
Essential Qualifications:
  • Must be at least 18 years old and legally authorized to work in the United States without restrictions.
  • Availability for a minimum of 4 days/30 hours per week.
  • Able to stand for extended periods.
  • Must have reliable transportation for work-related travel.
Job Type: Full-time

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Language Requirements:
  • Spanish (Preferred)
Work Location: In-person