Patient Access Representative II

2 days ago


Los Angeles, California, United States Prospect Medical Holdings Full time
Job Summary

The Patient Access Representative II is responsible for ensuring the efficient and orderly admission of all inpatients and outpatients. This role requires strong communication skills and attention to detail to collect accurate patient information and ensure compliance with hospital policies and procedures.

Key Responsibilities
  • Registers patients according to department procedures and completes all necessary admission forms accurately and thoroughly.
  • Verifies patient information using the Master Patient Index function and ensures that each account is billable.
  • Contacts physician's offices to obtain required pre-admission information and ensures that patients have required authorization for scheduled procedures.
  • Explains hospital policies regarding payment of service, collects payments, and issues receipts.
  • Requests identification cards and insurance cards during the admission process and verifies insurance coverage and eligibility.
Requirements
  • Two years of admitting office and/or PBX operator experience.
  • High School Diploma or GED.
  • Basic understanding of medical terminology.
  • Excellent written and verbal communication skills in English.
  • Strong time management skills and ability to multitask.
  • Computer literacy and proficiency.
  • Ability to demonstrate customer service skills appropriate to the job.


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