Patient Access Representative
2 months ago
About the Role
Cedars-Sinai is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that patients receive high-quality service and care.
Key Responsibilities
- Perform a variety of patient access activities, including scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival/registration.
- Obtain, verify, and update patient demographic, financial information, insurance eligibility, and benefits to ensure data accuracy in the system.
- Perform proper system searches to secure a medical record number or assign a new one without duplication, consistently following CSMC Patient Identification Policy.
- Determine and explain patient estimates and financial obligations, and collect funds to meet individual and department cash collection goals.
- Ability to clearly explain registration and consent forms to patients and obtain necessary signatures.
- Maintain patient confidentiality.
- Monitor and resolve WQs and Scorecard errors daily and without exception.
- Know and adhere to state, federal, and regulatory requirements, and CSMC policy specific to the admissions department.
Requirements
- High School Diploma/GED required. Associate Degree/College Diploma in Hospital Administration or equivalent preferred.
- One (1) year of customer service experience required, preferably in a healthcare setting.
- Two (2) years of experience in healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle related roles preferred.
- Scheduling flexibility and timeliness, including evening and weekend commitments.
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