Quality Assurance Coordinator

1 week ago

Atlanta, Georgia, United States CASA Inc Full time
Job Overview

About CASA:

CASA is dedicated to fostering a more equitable society by empowering and enhancing the living standards of working-class communities, including Black, Latino/a/e, Afro-descendent, Indigenous, and Immigrant populations. Our vision is anchored in the collective strength of our community, and our inclusive, member-driven movement aims to radically transform communities and systems to fulfill the needs, aspirations, and dreams of our members as we pursue justice and liberation both locally and globally.

Department Overview:

The Elections Department is responsible for overseeing elections, advocating for nonpartisan voter accountability, and facilitating voter registration across multiple states. This department is focused on crafting and executing voter engagement strategies in collaboration with all departments to cultivate enduring electoral power within working-class communities.

Position Summary:

CASA in Action is seeking a detail-oriented, organized, and analytical professional to spearhead the execution of our quality management initiatives. The Quality Management Coordinator will collaborate with the Georgia Canvass Operation Manager to oversee quality management systems, implement the quality management program, and analyze reported program data from ground operations.

The ideal candidate will possess a strong passion for quality assurance and team development in voter engagement practices. They should demonstrate effective networking and communication skills, a commitment to achieving results in a dynamic environment without compromising quality, and a profound dedication to racial equity.

The Quality Management Coordinator will be based in Atlanta, Georgia, and will report directly to the Georgia Canvass Operation Manager.

Key Responsibilities:

Quality Management Systems:

  • Implement quality management processes to monitor the effectiveness of canvasser interactions with voters and track progress towards campaign objectives.
  • Engage with canvassed voters to assess the quality of canvasser interactions and collect constructive feedback.
  • Analyze program data to identify irregularities and areas of underperformance.
  • Create and manage canvassing and phone bank lists utilizing updated scripts.
  • Incorporate new voter information into program workbooks as they become available.

Program Data Reporting:

  • Compile daily performance reports for the team and distribute them to ground team leaders.
  • Communicate newly identified member pipelines to the organizing team at CASA/CASA in Action.
  • Evaluate canvasser ground report entries and relay critical feedback to the Georgia Canvass Operation Manager.
  • Perform additional duties as assigned by the Georgia Canvass Operation Manager.

Required Knowledge, Skills, and Abilities:

We are looking for candidates who excel in relationship-building, are results-driven, and possess strong communication abilities. Candidates should have:

  • The capability to fulfill all responsibilities outlined above.
  • A valid US Driver's License and access to a vehicle is preferred.
  • Flexibility to work outside of traditional hours, including evenings and weekends.
  • Experience working with immigrant or low-income communities is advantageous.
  • The ability to work collaboratively as part of a team as well as independently.
  • A high energy level suited for a fast-paced environment.
  • A demonstrated commitment to achieving high standards, punctuality, and a history of overcoming challenges to accomplish tasks.
  • Excellent writing and verbal communication skills.
  • Proficiency in data entry tasks.
  • Experience with voter file databases, such as VAN.
  • Familiarity with data visualization and tabulation tools (Excel and/or Google Sheets).
  • Attention to detail to ensure all work is accurate and polished.
  • Fluency in Spanish is preferred.
  • A commitment to social change and advancing CASA in Action's mission of empowering low-income and immigrant communities through political engagement.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is regularly required to communicate verbally and audibly. The employee frequently needs to stand, walk, sit, and use hands to manipulate objects and reach with arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee may be exposed to wet and/or humid conditions due to weather. The noise level in the work environment is typically moderate.

ADA Compliance: CASA will make reasonable accommodations in accordance with the Americans with Disabilities Act of 1990.

OSHA Compliance: This position does not involve handling human body fluids, biological agents, laboratory chemicals, or exposure to hazardous materials such as noise, asbestos, or carcinogens.

CASA and CASA in Action uphold a non-discrimination policy based on race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status, or national origin.

This job description will be reviewed periodically as duties and responsibilities evolve with business needs. Essential and marginal job functions are subject to modification. Management retains the right to assign or reassign duties and responsibilities as necessary.

CASA has instituted a mandatory vaccination policy effective February 1, 2022, requiring COVID-19 Booster vaccinations for all employees and prospective employees, AmeriCorps members, and interns. This policy is designed to maintain a workplace free of known hazards and safeguard the health of employees, AmeriCorps members, interns, their families, CASA members, visitors, and the broader community from infectious diseases that can be mitigated through vaccinations. The executive leadership team has considered recommendations from health authorities in making this decision. All prospective employees must provide proof of COVID-19 vaccination or appropriate medical/religious accommodation documentation prior to their first day of employment with CASA. AmeriCorps candidates must provide proof of vaccination at the time of verifying citizenship and SSN eligibility.

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