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Quality Assurance Coordinator
2 months ago
CASA & CASA IN ACTION OVERVIEW:
CASA is dedicated to fostering a more equitable society by empowering and enhancing the living conditions of working-class communities, including Black, Latino/a/e, Afro-descendent, Indigenous, and Immigrant populations. Our vision is anchored in the collective strength of our community, aiming to radically transform both communities and systems to fulfill the needs, aspirations, and dreams of our members as we pursue justice and comprehensive liberation at home and in solidarity with global partners.
DEPARTMENT OVERVIEW:
The Elections Department is responsible for overseeing elections, advocating for nonpartisan voter accountability, and facilitating voter registration across multiple states. This department is charged with creating and executing voter engagement strategies in collaboration with all departments to cultivate long-term electoral influence within working-class communities.
POSITION SUMMARY:
CASA in Action is in search of a proactive, organized, and analytical individual to spearhead the execution of our quality management initiatives. The Quality Management Coordinator will collaborate with the Georgia Canvass Operation Manager to oversee quality management systems, implement the quality management program, and analyze operational data reported from the field.
The ideal candidate will possess a strong passion for quality assurance and team development in best practices for voter engagement. They should demonstrate effective networking and communication skills, a commitment to achieving results in a dynamic environment without compromising quality, and a profound dedication to racial equity.
The Quality Management Coordinator, located in Atlanta, Georgia, will report directly to the Georgia Canvass Operation Manager.
KEY RESPONSIBILITIES:
Quality Management Systems
- Implement quality management processes to monitor the effectiveness of canvasser interactions with voters and progress towards campaign objectives.
- Engage with canvassed voters to assess the quality of canvasser interactions and gather constructive feedback.
- Analyze program data to identify irregularities and areas of underperformance.
- Create and manage canvassing and phone bank lists utilizing updated scripts.
- Incorporate new voter information into program workbooks as it becomes available.
Program Data Reporting
- Compile daily performance reports for the team and distribute them to ground team leaders.
- Communicate newly identified member pipelines to the organizing team at CASA/CASA in Action.
- Examine canvasser reports and relay critical feedback to the Georgia Canvass Operation Manager.
- Perform additional duties as assigned by the Georgia Canvass Operation Manager.
REQUIRED SKILLS AND QUALIFICATIONS:
We are looking for candidates who excel in relationship-building, are results-driven, and possess strong communication abilities. Candidates should have:
- The capability to fulfill all responsibilities outlined above.
- A valid US Driver's License and access to a vehicle is preferred.
- Flexibility to work non-traditional hours, including evenings and weekends.
- Experience working with immigrant or low-income communities is advantageous.
- The ability to work collaboratively and independently.
- A high energy level in a fast-paced environment.
- A proven track record of meeting high standards, being punctual, and accomplishing tasks despite challenges.
- Excellent writing and verbal communication skills.
- Proficiency in data entry tasks.
- Experience with voter file databases, such as VAN.
- Familiarity with data visualization and analysis tools (Excel and/or Google Sheets).
- Attention to detail to ensure all work is accurate and polished.
- Fluency in Spanish is preferred.
- A commitment to social change and advancing CASA in Action's mission of empowering low-income and immigrant communities through political engagement.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to communicate verbally and audibly. The employee frequently needs to stand, walk, sit, and use hands to manipulate objects.
The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee may be exposed to varying weather conditions. The noise level in the work environment is typically moderate.
ADA: CASA will provide reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
OSHA: This position does not involve handling human body fluids, biological agents, laboratory chemicals, or exposure to hazardous materials such as noise, asbestos, or carcinogens.
CASA and CASA in Action are committed to diversity and do not discriminate based on race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status, or national origin.
This job description will be reviewed periodically as duties and responsibilities evolve with business needs. Essential and marginal job functions are subject to modification. Management retains the right to assign or reassign duties and responsibilities to this job at any time.
CASA has implemented a mandatory vaccination policy requiring COVID-19 vaccinations for all employees and prospective employees. In accordance with CASA's commitment to maintaining a safe workplace, this policy aims to protect the health of our employees, their families, and the community at large. All prospective employees will be required to provide proof of COVID-19 vaccination or appropriate medical/religious accommodation documentation prior to the first day of employment.
