Quality Assurance Coordinator

1 week ago

Atlanta, Georgia, United States CASA Inc Full time
Job Overview

CASA & CASA IN ACTION MISSION:

CASA is dedicated to fostering a more equitable society by empowering and enhancing the living standards of working-class communities, including Black, Latino/a/e, Afro-descendent, Indigenous, and Immigrant populations. Our vision is anchored in the collective strength of our community, aiming to radically transform both communities and systems to fulfill the needs, aspirations, and dreams of our members as we pursue justice and complete liberation at home and in solidarity with others globally.

DEPARTMENT OVERVIEW:

The Elections Department is responsible for overseeing elections, advocating for nonpartisan voter accountability, and facilitating voter registration across multiple states. This department is charged with crafting and executing voter engagement strategies in collaboration with all departments to cultivate enduring electoral influence within working-class communities.

POSITION SUMMARY:

CASA in Action is in search of a proactive, organized, and analytical individual to spearhead the execution of our quality management initiatives. The Quality Management Coordinator will collaborate with the Georgia Canvass Operation Manager to oversee quality management systems, implement the quality management program, and analyze operational data reported from the field.

The ideal candidate will possess a strong passion for quality assurance and team development in best practices for voter engagement. They should demonstrate a proven ability to effectively network and communicate information, a commitment to achieving results in a dynamic environment without compromising quality, and a deep dedication to racial equity.

The Quality Management Coordinator, located in Atlanta, Georgia, will report directly to the Georgia Canvass Operation Manager.

KEY RESPONSIBILITIES:

Quality Management Systems

  • Implement quality management processes to monitor the quality of canvasser interactions with voters and progress towards campaign objectives.
  • Reach out to canvassed voters to assess the quality of engagements and gather constructive feedback.
  • Analyze program data to identify irregularities and areas of underperformance.
  • Create and manage canvassing and phone bank lists utilizing updated scripts.
  • Incorporate new voter list information into program workbooks as they are developed.

Program Data Reporting

  • Compile daily performance reports for the team and distribute them to ground team leaders.
  • Communicate newly identified member pipelines to the organizing team at CASA/CASA in Action.
  • Evaluate canvasser ground report entries and relay critical feedback to the Georgia Canvass Operation Manager.
  • Perform additional duties as assigned by the Georgia Canvass Operation Manager.

QUALIFICATIONS:

We are looking for candidates who excel in relationship-building, are results-driven, and possess excellent communication skills. Candidates should have:

  • The capability to fulfill all outlined responsibilities.
  • A valid US Driver's License and access to a vehicle is preferred.
  • Flexibility to work during non-traditional hours, including evenings and weekends.
  • Experience working with immigrant or low-income communities is advantageous.
  • The ability to work collaboratively as part of a team and independently.
  • A high energy level in a fast-paced environment.
  • A demonstrated commitment to achieving high standards, being punctual, and a history of overcoming challenges to get results.
  • Strong writing and conversational skills.
  • Proficiency in data entry tasks.
  • Experience with voter file databases, such as VAN.
  • Familiarity with data visualization and tabulation tools (Excel and/or Google Sheets).
  • Attention to detail to ensure all work is accurate and polished.
  • Fluency in Spanish is preferred.
  • A commitment to social change and to advancing CASA in Action's mission of empowering low-income and immigrant communities through political engagement.

WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to communicate effectively. The employee frequently needs to stand, walk, sit, use hands to manipulate objects, and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required for this role include close vision, distance vision, and the ability to adjust focus.

ADA & OSHA COMPLIANCE: CASA will provide reasonable accommodations in compliance with the Americans with Disabilities Act. This position does not involve handling human body fluids, biological agents, laboratory chemicals, or exposure to hazardous materials.

DIVERSITY AND INCLUSION: CASA and CASA in Action are committed to diversity and do not discriminate based on race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status, or national origin.

COVID-19 VACCINATION POLICY: CASA has implemented a mandatory vaccination policy requiring COVID-19 vaccinations for all employees and prospective employees, as part of our commitment to maintaining a safe workplace.

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