Senior Window Cleaning Supervisor
1 week ago
Position Summary:
As a Senior Window Cleaning Supervisor at Pink's Windows, you will play a pivotal role in ensuring our clients receive exceptional service. Your leadership will help maintain our reputation for excellence while contributing to a vibrant and growing team.
Key Responsibilities:
- Client Engagement: Act as the primary point of contact for customers, leading sales initiatives and fostering strong relationships.
- Team Leadership: Guide a team in executing window cleaning tasks, driving revenue growth and expanding our market presence.
- Compensation: Enjoy uncapped commission opportunities and a clear path for career advancement.
- Service Delivery: Perform thorough cleaning of both residential and commercial windows, utilizing industry-standard techniques and equipment.
- Additional Services: Conduct power washing for various surfaces and ensure gutters are clean and functional.
Pre-Job Responsibilities:
- Lead all sales efforts, including prospecting and closing deals for both commercial and residential projects.
- Oversee job execution from initiation to completion, ensuring all necessary materials are prepared in advance.
- Maintain open communication with clients regarding job timelines and updates.
- Ensure clarity in communication by discussing job specifics upon arrival at the site.
Job Management:
- Supervise and delegate tasks to team members during job execution.
- Coordinate with technicians to ensure tasks are performed efficiently and effectively.
- Monitor job progress to prevent delays and ensure quality standards are met.
- Collaborate on tasks as needed to uphold service quality.
Customer Interaction:
- Manage job closeout procedures, including customer walkthroughs and feedback discussions.
- Address any areas of concern and ensure customer satisfaction.
- Handle payment processes and encourage positive reviews from satisfied clients.
Accountability:
- Take full ownership of job outcomes, including addressing any imperfections.
- Ensure high levels of customer satisfaction and mentor junior team members.
- Communicate effectively to maintain strong customer relationships.
- Play a crucial role in upholding service quality and fostering customer loyalty.
Compensation:
Competitive hourly wage of $20-23, plus tips and commissions.
We appreciate your interest in our opportunities. Qualified candidates will be contacted for further discussions. Pink's Windows is an Equal Opportunity Employer.
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