Customer Service Representative
5 days ago
The Customer Service Representative will be responsible for delivering exceptional member experiences by providing a high level of customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Greet and Assist Members
- Provide a warm and welcoming greeting to members, prospective members, and guests.
- Assist with check-ins, new member sign-ups, and tours of the facility.
- Facilitate Member Updates
- Update member accounts as needed.
- Respond to Member Inquiries
- Respond to member questions and concerns in a timely and professional manner.
- Elevate complex issues to Assistant Manager or Manager as needed.
- Maintain a Clean and Organized Environment
- Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background
- Previous customer service experience preferred.
- Basic Computer Proficiency
- Basic computer skills required.
- Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasional lifting up to 50 lbs.
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