Desktop Support Manager

2 days ago


Hartford, Connecticut, United States Virtual Service Operations Full time

We are seeking a skilled Desktop & Depot Support Manager to join our team at Virtual Service Operations in Hartford, Connecticut.

In this role, you will be responsible for managing a team of support engineers and ensuring that all client desktop and depot support tasks are completed in a timely and efficient manner.

Key Responsibilities:

  • Manage a team of support engineers to ensure timely and efficient completion of client desktop support tasks
  • Ensure all client depot support tasks are completed in a timely and efficient manner
  • Ensure all documentation and reporting is completed
  • Ensure all tasks are compliant with client policies

Requirements:

  • Previous IT management experience
  • 2-3+ years of previous experience in desktop/depot support or similar roles
  • Experience providing leadership and managing a team
  • Expertise in documentation & reporting
  • Knowledge of PC Imaging

Preferred Qualifications:

  • Certified Dell Technician
  • Expertise in Inventory Control

What We Offer:

As a member of our team, you will have the opportunity to work with a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

We are a hybrid cloud and managed services consulting firm with deep partnerships with IT services industry leaders. We take pride in taking care of our employees and offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.



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