Desktop Support Manager
2 days ago
We are seeking a skilled Desktop & Depot Support Manager to join our team at Virtual Service Operations in Hartford, Connecticut.
This role offers a unique opportunity to lead a team of support engineers and manage client desktop and depot support tasks in a timely and efficient manner.
Responsibilities- Manage a team of support engineers to ensure timely and efficient completion of client desktop support tasks.
- Oversee client depot support tasks, including storage, inventory, and picking/packing of equipment.
- Ensure all documentation and reporting is completed accurately and on time.
- Ensure compliance with client policies and procedures.
- Perform other client support duties as needed to maintain workstation operations and customer satisfaction.
- Previous IT management experience.
- 2-3+ years of experience in desktop/depot support or similar roles.
- Leadership and team management experience, with a focus on developing team members' careers.
- Expertise in documentation and reporting.
- Knowledge of PC imaging.
- Preferred qualifications include certified Dell technician and expertise in inventory control.
Must be within driving distance of Hartford, Farmington, or Middletown, Connecticut, and willing to work onsite in one of these locations.
Pursuant to a government contract, this position requires U.S. citizenship status.
What We OfferAs a member of the Virtual Service Operations team, you will be part of a virtue-centered team that values their work and teammates.
We provide ongoing learning and development opportunities to foster continuous growth.
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