IT Manager in Hartford, CT

2 months ago

Hartford, Connecticut, United States Desktop & Depot Support Full time
Job Description

**Job Summary**

We are seeking an experienced IT Manager to lead our Desktop & Depot Support team in Hartford, CT. The successful candidate will be responsible for managing a team of support engineers, ensuring timely and efficient completion of client desktop and depot support tasks, and maintaining compliance with client policies.

Key Responsibilities:

  • Team Management: Lead and manage a team of support engineers to ensure they are equipped to handle client desktop and depot support tasks.
  • Task Management: Ensure all client desktop and depot support tasks are completed in a timely and efficient manner, including software break-fix support, image loads, asset recovery, asset tagging, printer support, and depot management.
  • Documentation and Reporting: Ensure all documentation and reporting is completed accurately and on time.
  • Compliance: Ensure all tasks are compliant with client policies and procedures.
  • Other Duties: Perform other client support duties as needed to maintain workstation operations and customer satisfaction.

Requirements:

  • Experience: 2-3+ years of experience in Desktop/Depot Support or similar roles.
  • Leadership: Experience providing leadership and managing a team, with a focus on developing team members in their careers.
  • Documentation and Reporting: Expertise in documentation and reporting, with a focus on accuracy and timeliness.
  • Knowledge: Knowledge of PC imaging and inventory control.

Preferred Qualifications:

  • Certification: Certified Dell Technician.
  • Inventory Control: Expertise in inventory control.

What We Offer:

  • Community: A community of virtue-centered co-workers and clients.
  • Learning and Development: Ongoing learning and development opportunities to foster continuous growth.

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