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IT Manager in Hartford, CT
2 months ago
**Job Summary**
We are seeking an experienced IT Manager to lead our Desktop & Depot Support team in Hartford, CT. The successful candidate will be responsible for managing a team of support engineers, ensuring timely and efficient completion of client desktop and depot support tasks, and maintaining compliance with client policies.
Key Responsibilities:
- Team Management: Lead and manage a team of support engineers to ensure they are equipped to handle client desktop and depot support tasks.
- Task Management: Ensure all client desktop and depot support tasks are completed in a timely and efficient manner, including software break-fix support, image loads, asset recovery, asset tagging, printer support, and depot management.
- Documentation and Reporting: Ensure all documentation and reporting is completed accurately and on time.
- Compliance: Ensure all tasks are compliant with client policies and procedures.
- Other Duties: Perform other client support duties as needed to maintain workstation operations and customer satisfaction.
Requirements:
- Experience: 2-3+ years of experience in Desktop/Depot Support or similar roles.
- Leadership: Experience providing leadership and managing a team, with a focus on developing team members in their careers.
- Documentation and Reporting: Expertise in documentation and reporting, with a focus on accuracy and timeliness.
- Knowledge: Knowledge of PC imaging and inventory control.
Preferred Qualifications:
- Certification: Certified Dell Technician.
- Inventory Control: Expertise in inventory control.
What We Offer:
- Community: A community of virtue-centered co-workers and clients.
- Learning and Development: Ongoing learning and development opportunities to foster continuous growth.
