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Hotel Zelos Front Desk Manager
2 months ago
Hotel Zelos Front Desk Manager
Job Summary
We are seeking a highly skilled and experienced Front Desk Manager to lead our Front Office team at Hotel Zelos in San Francisco.
Key Responsibilities
- Hire, train, and supervise Front Office team members to ensure excellent guest service and high productivity.
- Maintain effective training programs to ensure personnel are highly productive and knowledgeable about hotel operations.
- Ensure all guests receive a courteous and efficient check-in and checkout experience, adhering to hotel standards.
- Develop and maintain a working knowledge of the OPERA system and ensure its effective use.
- Communicate effectively with all Front Office team members and other hotel departments to ensure seamless operations.
Requirements
- Minimum three years of experience in hotel front office and/or housekeeping supervision, or any similar combination of education and experience.
- Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
- Basic computer skills, including spreadsheets, word processing, and email.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
About Viceroy Hotel Group
Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise 'Remember to Live,' an affirmation to create lifelong memories for each and every guest.
