Service Desk Team Member

6 days ago


Scottsdale, Arizona, United States TEKsystems Full time
Job Description

TEKsystems seeks a Service Desk Team Member to provide 100% virtual support for customers. Day-to-day responsibilities include answering calls and handling daily tasks, service queues, project work, and documentation.

Key Responsibilities:

  • Provide technical support via phone and chat.
  • Use existing knowledge base content to search for known solutions and implement workarounds.
  • Follow directions and process large amounts of information in a customer-focused, friendly manner in a fast-paced, high-volume environment.
  • Efficiently triage problems, use solutioning tools, and escalate incidents to subject matter experts as needed.
  • Support remote access questions, software installs, printer setup, and other peripherals.

Requirements:

  • 1-2 years help desk/service desk experience.
  • Covid-19 vaccination.
  • Drug test.
  • Background check.

Schedule:

M-F onsite 6am-2:30pm.

Training:

Two weeks of training: first week - knowledge transfer with no live time, second week - shadowing a senior member on the team and taking turns on the phones.



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