IT Support Specialist

2 days ago


Scottsdale, Arizona, United States K2 Staffing, LLC Full time
Job Title: IT Support Specialist

About the Role:
K2 Staffing, LLC is seeking a skilled IT Support Specialist to join our team in Scottsdale, AZ. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients and resolving complex technical issues with ease.

Responsibilities:
* Provide end-user assistance and resolve technical issues related to Windows 10 workstations, Windows 2016 & 2019 servers, and advanced networking.* Assist with Windows Server administration and monitoring alert systems.* Receive escalated service requests and respond accordingly.* Perform new user on-boarding and network services installations.* Install and maintain LAN/WAN infrastructure.* Troubleshoot network hardware issues.* Manage door card access, wander guard, lighting, and HVAC systems.

Requirements:
* Minimum 3 years of experience in IT help desk or desktop support roles.* Experience with remote management software (RMM) such as Connectwise or Kaseya.* Familiarity with PSA software like Autotask.* Strong understanding of network and firewall administration.* Excellent customer service skills and effective communication abilities.* Reliable work ethic and willingness to learn and grow.

Estimated Salary: $60,000 - $80,000 per year.

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