Lead Cloud Infrastructure Architect

2 weeks ago

San Francisco, California, United States Front Full time

At Front, we are redefining customer service through our innovative platform that empowers businesses to enhance customer satisfaction, engage their teams, and strengthen their operations. Our approach transforms traditional help desks into collaborative environments that facilitate real-time communication across various channels, bolstered by AI and automation to expedite issue resolution and streamline team workflows. Our diverse clientele, ranging from startups to established enterprises, relies on Front to provide exceptional service that fosters customer loyalty and retention.

Supported by prominent investors such as Sequoia Capital and Salesforce Ventures, Front has successfully raised significant funding to further our mission. Our accolades include recognition as a top workplace by various prestigious organizations, highlighting our commitment to fostering a positive work environment.

Our infrastructure team plays a pivotal role in developing tools and systems that enhance engineering productivity. We are currently in the early stages of implementing a next-generation architecture designed to accommodate unprecedented scalability. If you are intrigued by this opportunity, we would be delighted to share more details with you.

Key Responsibilities:

  • Develop and automate our advanced architecture, facilitating horizontal scaling to support our expanding global customer base.
  • Implement automation strategies for load distribution across our systems, ensuring seamless operations without downtime.
  • Design and establish a new Kubernetes staging environment that enables engineers to deploy resources rapidly.
  • Create tools to enhance developer workflows for a large engineering team, such as automating schema migrations for extensive MySQL databases.
  • Diagnose and resolve complex technical issues, including performance bottlenecks and network challenges.
  • Architect, deploy, and manage asynchronous work queues and high-capacity storage solutions, demonstrating proficiency in managing large-scale systems.
Required Skills and Experience:
  • A passion for cloud infrastructure and its potential to transform business operations.
  • A product-oriented mindset, aligning with our mission to enhance workplace efficiency.
  • Experience with high-availability, large-scale distributed systems in a significant internet service context.
  • Proficiency in developing software solutions on Amazon Web Services.
  • Fluency in a dynamic programming language such as JavaScript, Python, or Ruby.
  • A proven history of successfully launching and managing complex projects in ambiguous environments.
  • A pragmatic approach to technical problem-solving, weighing the benefits of various solutions.
  • The ability to excel in a fast-paced, collaborative, and rapidly evolving environment.
  • Full professional proficiency in English.
Preferred Qualifications:
  • Experience leading an infrastructure engineering team.
  • Expertise in scaling databases like MySQL and Elasticsearch.
  • Advanced skills in Linux systems engineering.
  • Familiarity with containerization technologies such as Kubernetes and Docker.
Front is committed to providing equal employment opportunities to all candidates without discrimination. We encourage individuals from diverse backgrounds to apply.

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