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Patient Access Associate I
2 months ago
We are seeking a highly skilled and detail-oriented Patient Access Associate I to join our team at CentraState Healthcare System. As a key member of our Access Services department, you will play a critical role in facilitating patient flow and ensuring a seamless registration and scheduling experience for our patients.
Key Responsibilities- Greets and directs patients and visitors to facilitate patient flow in the Emergency Department or Outpatient Registration Department
- Enters patient demographics into hospital registration and tracking systems
- Functions as primary source of communication between Emergency Department clinical staff and patients or acts as liaison between ancillary departments and registration department
- Accurately inputs required information into hospital registration and tracking systems and is proficient on systems
- Deals tactfully and calmly with problematic situations with patients, co-workers, supervisors, and other departments
- Handles CentraState Medical Center switchboard in a professional and timely manner
- Demonstrates appropriate reaction to codes
- Gathers and inputs patients' demographics into the computer accurately, following all computer system procedures and departmental policies to ensure accuracy and compliance with state and federal guidelines
- Contributes to the overall quality of data input by auditing all imaged scans and documenting as per procedure
- Checks eligibility via modem system to check insurance eligibility for all Medicaid and self-pay registrations
- Responsible for maintaining Emergency Department Chart Log to ensure accurate collection and distribution of Emergency Department charts
- Acts as liaison between ancillary departments and Outpatient Registration
- Assigns and oversees the activities of the various volunteers assigned to the department
- Completes quality checks on accounts returned to Outpatient Registration
- Directs phone calls appropriately and directs patients and visitors to their destinations
- Documents any issues thoroughly and appropriately
- Handles departmental paperwork flow in a manner consistent with departmental policies and procedures
- Helps to facilitate special situations such as security, prescriptions, and/or referrals
- Serves as primary liaison between Outpatient Registration and patients, families, and visitors
- Accurately scans Outreach and Interventional Radiology forms to appropriate accounts
- Answers all calls in a professional and courteous manner, and is able to direct calls to the proper destination
- Handles all faxes in a timely manner, filing them in the appropriate file or delivering them to the proper departments
- Reads emails and responds to if necessary at least once during each shift
- Helps to facilitate special situations such as obtaining prescriptions
- Utilizes the sign-in system to ensure wait times are minimal
- High School Diploma or Equivalent required or minimum 5 years' experience in healthcare-related clerical position in lieu of diploma
- Previous hospital experience in scheduling, registration, or billing preferred
- Knowledge of medical terminology and strong customer service skills
