Patient Access Coordinator
4 weeks ago
Join Hospital for Special Surgery (HSS) as a Patient Access Specialist I and be part of a team that is dedicated to providing exceptional patient care and service.
About the Role:The Patient Access Specialist I is a highly visible customer service position that is responsible for scheduling, pre-registration, and registration of patients in person and by phone using the Epic system.
Key Responsibilities:- Provide exceptional customer service to all patients, visitors, and customers
- Interview patients and accurately enter and update patient demographics, personal information, and medical history
- Collect and scan legal IDs, insurance cards, signed consent forms, third party liability documents, and advance care plans
- Obtain electronic and/or phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverage
- Collect co-payments and out of pocket payments
- Resolve patient checklists and workqueue encounters
- Perform other related duties incidental to the work described herein
- High school diploma or equivalent (G.E.D.), may include specialized or vocational courses
- 0-1 years in a healthcare or related customer service field
- Strong computer skills, with proficiency in office automated tools: e-mail, outlook, and data entry
- Superior written and oral communication skills
- Exceptional customer service skills
- Ability to multi-task
- Ability to work in a team environment
- Knowledge of healthcare and health insurance
- Familiarity with medical terminology
- Displays positive attitudes towards assignments and others
- Ability to add, subtract, multiply, divide and calculate percentages
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.
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