Patient Access Representative Associate

3 hours ago


New Ulm, Minnesota, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative Associate to join our team at UnitedHealth Group. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring seamless registration processes.

Key Responsibilities
  • Greet and welcome patients in person, providing a positive and empathetic experience.
  • Collect and verify demographic and insurance information, ensuring accuracy and compliance with regulatory requirements.
  • Check in patients, complete necessary paperwork, and direct them to their appointments or procedures.
  • Assist with scheduling add-on appointments and resolve claim issues or registration errors on patient accounts.
  • Verify insurance eligibility and benefits information, interpreting results and providing clear explanations to patients.
  • Collect co-pays or deductibles and provide information on available financial assistance programs.
  • Screen and approve patients for financial assistance programs, assisting with the application process as needed.
  • Provide technical direction and support to employees, ensuring a high level of customer service.
Requirements
  • 6+ months of customer service experience, with a focus on healthcare or a related field.
  • Intermediate level of proficiency with Microsoft Office products, including Excel, Word, and Outlook.
  • Ability to work standard daytime hours, with flexibility to work 4-hour shifts, 2-3 times per week, and every other Saturday.
  • Must be 18 years of age or older.
Preferred Qualifications
  • Revenue Cycle experience, with a focus on patient access and registration.
  • General office experience, with a strong understanding of healthcare operations.
  • Epic experience, with a focus on electronic medical records and registration processes.
Physical Demands

This role requires consistent walking, standing, bending, and turning, with occasional lifting of up to 10 pounds. UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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