Patient Access Representative Associate

10 hours ago


New Ulm, Minnesota, United States Allina Health Full time
Job Summary

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care.

Key Position Details
  • Full-time, 1.0 FTE (80 hours per 2-week pay period)
  • 8-hour shifts with various start times between 6:45am -8am with the last shift ending as late as 5pm
  • Once fully trained, you will be rotated to cover for Express Care, which is scheduled from 10:30am-7pm on the weekdays and 7am - 3pm on the weekends
  • Schedules are posted 4-6 weeks in advance and team members are rotated between earlier and later shifts depending on business needs
  • Occasional weekends
  • Benefit eligible
Job Description

As a Patient Access Representative Associate, you will be responsible for greeting and welcoming patients in person. You will provide a standard registration process by collecting demographic and financial data and entering information into electronic medical records.

Key Responsibilities:

  • Greet and welcome patient in person
  • Collect demographic and insurance information
  • Check in or interview patient to complete appropriate paperwork
  • Direct patient to their appointment or procedure
  • May assist in scheduling add-on appointments
  • Verify eligibility and benefits information for payers and interpret results
  • Obtain signatures from patients as needed
  • Collect co-pay or deductibles and respond to questions regarding financial programs available
  • Use resources, tools and procedures to complete accounts in assigned work queues
  • Assist patient in completion of request for information forms and submit to appropriate department
  • May gather medical record information from all departments for collection
  • May mentor new staff

Required Qualifications:

  • Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
  • 0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook

Preferred Qualifications:

  • High school diploma or GED
  • 0 to 2 years of customer service experience
  • 0 to 2 years of general office experience
  • 0 to 2 years of knowledge of the components of revenue cycle and health care insurance

Physical Demands:

Light Work:

  • Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently


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