Patient Access Representative
4 weeks ago
We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Ochsner Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient service, ensuring accurate and efficient registration and scheduling processes, and maintaining the highest level of confidentiality and professionalism.
Key Responsibilities- Provide excellent customer service to patients, guests, and family members, responding to their inquiries and concerns in a timely and professional manner.
- Efficiently and accurately gather and input patient demographic and financial information, explaining insurance benefits and collecting co-pays, deductibles, and self-pay portions due.
- Perform financial analysis of each case and inform patients of their financial responsibility, balancing cash drawers daily and preparing deposit slips.
- Adapt behavior to specific patient populations, respecting privacy, introducing yourself professionally, and communicating effectively.
- Collaborate with other departments to ensure seamless patient care and resolve any conflicts or issues that may arise.
- High school diploma or equivalent required; associate's degree preferred.
- One year of related hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, hotel retail, and/or customer service experience required.
- Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.
- Effective verbal and written communication skills, with the ability to present information clearly and professionally.
- Strong interpersonal skills, with the ability to work collaboratively with other departments.
- Good organizational, time management, and conflict resolution skills, with the ability to exercise sound judgment in handling and escalating difficult situations.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
Ochsner Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and we strive to create an inclusive environment that values diversity and promotes equal opportunities for all employees.
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Patient Access Representative
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