Bilingual Customer Service Representative

3 weeks ago


Plano, Texas, United States The Hire Solution Full time
Customer Service Representative - Portuguese Speaker

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at The Hire Solution. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service to our customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with our team to achieve customer satisfaction and loyalty
  • Meet or exceed performance standards, including effectiveness, efficiency, attendance, and quality objectives
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers
Requirements:
  • High school graduate with some college
  • 1+ years customer service/call center experience
  • Type 50+ WPM
  • Excellent customer service skills
  • Fluent in English and Spanish and/or Portuguese (written and verbal) required
  • We are not able to provide sponsorship for these roles, must be legally eligible to work in U.S. without sponsorship


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