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Bilingual Customer Service Representative

2 months ago

Plano, Texas, United States PROSPERITY BANK Full time
Job Overview

Prosperity Bank is seeking a highly skilled and enthusiastic individual to join our team as a Bilingual Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound calls, guiding them on how to use our products and services, and resolving technical issues.

Key Responsibilities
  • Provide timely and accurate customer service to all customers.
  • Resolve problems through active listening, empathy, and effective communication.
  • Maintain a comprehensive working knowledge of all systems.
  • Update customer information during and after each call.
  • Meet personal and customer service team call handling goals.
  • Notify immediate supervisors of all problems or unusual matters.
Requirements
  • High school diploma or GED.
  • 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking.
  • Advanced computer skills and proficiency using multiple screens.
  • Ability to effectively read, write, and verbally communicate with customers and co-workers.
  • Maintain a professional attitude and appearance.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Detail oriented.
Work Schedule

Monday - Friday 10:00am-7:00pm Rotating Saturdays: 9:00am-5:00pm

(Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)