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Bilingual Medical Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Bilingual Medical Customer Service Representative to join our team at Everstaff. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, handling incoming calls, and responding to inquiries in a professional and positive manner.
Key Responsibilities- Customer Service: Professionally handle all incoming calls from claimants or medical providers, answering basic coverage questions, gathering information, and providing accurate and efficient responses to all inquiries.
- Record Keeping: Record details of all customer interactions, including requests, inquiries, comments, complaints, and actions taken, ensuring that all follow-up calls/actions are done in a timely manner.
- Policies and Procedures: Learn and understand all types of policies administered by the company, maintaining professional conduct with all callers and fellow workers.
- Education: High school diploma or equivalent.
- Experience: Previous experience in a customer service or call center environment.
- Knowledge: Knowledge of medical insurance policies and the schedule of benefits, with previous insurance knowledge/experience in medical terms and billing being a plus.
- Skills: Proficient in using MS Office Suite, excellent verbal and written communication skills, adaptable to working under pressure with tight timelines, excellent listening, analysis, and problem-solving skills, a strong attention to detail, and the ability to work in a fast-paced team environment.
- Language: Bilingual in Spanish.
- Benefits: Medical, dental, and vision, PTO, paid holidays, and 401(k).
We are an equal opportunity employer and welcome applications from all qualified candidates. Everstaff is committed to providing a diverse and inclusive work environment.
