Customer Service Representative

3 days ago


Plano, Texas, United States RealManage Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our Shared Services team at RealManage. As a key member of our team, you will be responsible for providing exceptional service to community homeowners, title/property closing agents, and community vendors.

Responsibilities
  • Respond to inbound phone calls, emails, and online chat requests in a timely and professional manner.
  • Provide accurate and helpful information to community homeowners regarding their accounts, payments, and community-related business.
  • Collaborate with management company staff to resolve community-related issues.
  • Utilize our internally developed community management software to efficiently manage and resolve customer inquiries.
  • Develop and maintain a positive and professional attitude, providing exceptional customer service at all times.
Requirements
  • Education equivalent to a 2-year Associate's degree or equivalent work experience.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Positive and customer-friendly demeanor.
  • Previous experience assisting with customer billing and account issues is a plus.
  • Previous experience providing basic technology help desk support is a plus.
  • Bilingual language skills are a plus and will be compensated.
What We Offer
  • $16.50/hour.
  • Medical, dental, vision, life, and disability insurance.
  • HSAs and FSAs.
  • Education reimbursement.
  • 401K matching.
  • Employee Assistance Program (EAP).
  • 9 paid holidays.


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