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Customer Service Representative

2 months ago

Plano, Texas, United States RealManage Full time
{"title": "Customer Service Representative", "subtitle": "Serve Community Homeowners with Excellence", "content": "

At RealManage, we are committed to delivering exceptional solutions to our clients. As a Customer Service Representative, you will play a vital role in servicing community homeowners, providing timely and accurate information, and resolving account-related issues. Your positive attitude, excellent communication skills, and ability to troubleshoot common problems will make a significant impact on our customers' experience.

Responsibilities:

  • Provide quality customer service to community homeowners, title/property closing agents, and community vendors.
  • Answer account-related questions, make payments, and provide information about community services.
  • Interface with management company staff to resolve community-related business.
  • Effectively troubleshoot and resolve common issues.

Qualifications:

  • Education equivalent to a 2-year associate's degree or equivalent in related work experience.
  • Excellent communication skills, both written and verbal.
  • Positive, customer-friendly, and helpful demeanor.
  • Previous experience assisting with customer billing and account issues a plus.
  • Previous experience providing basic technology help desk support a plus.
  • Bilingual language skills a plus and will be compensated.

Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Insurance
  • HSA (Required High Deductible Medical Plan to be eligible)
  • FSA
  • Education Reimbursement
  • 401K matching
  • Employee Assistance Program (EAP)
  • 9 paid Holidays
", "company_info": "RealManage is a national Inc. 5000 firm with clients and operations in 17 states from California to Florida and from Texas to Illinois that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients. Our mission is to provide comprehensive and innovative solutions, exceed customer expectations, and create a work environment that encourages professionalism, growth, and diversity.", "contact_info": "This position is NOT remote. Our Customer Service Center operates from 7:30am - 7:00pm, Monday-Friday, which allows for flexible work hours."}