Bilingual Patient Service Representative

1 week ago


Plano, Texas, United States Envision Radiology Full time
Job Summary

We are seeking a highly skilled and bilingual Patient Service Representative to join our team at Envision Radiology. As a Patient Service Representative, you will play a critical role in delivering exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Provide exceptional customer service to patients, answering their questions and addressing their concerns in a timely and professional manner.
  • Manage patient registration, including checking patients in and out, collecting co-pays and co-insurance, and verifying insurance coverage.
  • Assist with scheduling patient appointments, including rescheduling and canceling appointments as needed.
  • Perform administrative tasks, such as data entry and medical records management.
  • Stay up-to-date on company initiatives and adopt new approaches, practices, and processes to deliver high-quality service and operational excellence.
Requirements
  • One plus year of experience providing exceptional customer service in a healthcare environment.
  • Detail-oriented, self-motivated, and a problem solver with strong communication skills and a professional demeanor.
  • Ability to navigate multiple computer screens and browsers quickly and accurately.
  • Ability to excel in a fast-paced team environment and continuously exceed company and customer expectations.
Benefits
  • Competitive salary and benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.
  • Employee assistance program.


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