Pura Vida Miami Assistant General Manager

2 weeks ago

Miami FL USA, United States Pura Vida Miami Full time
{"title": "Assistant General Manager", "description": "

We are a lifestyle brand dedicated to providing simple, wholesome food and beverage items that fit today's lifestyle. Our mission is to offer an intimate yet fast and consistent experience every day, 365 days a year.

We are looking for a talented Assistant General Manager to lead our team and foster a positive environment for both team members and guests alike. As a key member of our management team, you will be responsible for delivering outstanding customer service, motivating and guiding team members, and upholding strict adherence to all food safety regulations and sanitation standards.

Key Responsibilities:

  • Lead by example, demonstrating positivity and maintaining clear communication with the team.
  • Deliver exceptional customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
  • Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
  • Collaborate with the General Manager to manage inventory, labor allocation, and operational procedures.
  • Establish and maintain staffing plans that support anticipated volume fluctuations.
  • Uphold strict adherence to all food safety regulations and sanitation standards, prioritizing the well-being of both customers and staff.
  • Support supervisory functions, including hiring, promoting, demoting, and terminating, conducting performance appraisals, and coaching and developing associates.
  • Organize, schedule, and supervise team member shifts, ensuring smooth operations and efficient workflow.
  • Direct staff while on the floor to ensure smooth operations and address any issues promptly.
  • Monitor and manage the expo station to guarantee timely and accurate food delivery to customers.

Requirements:

  • Minimum 1 year of proven experience in customer service in the hospitality and/or restaurant industry.
  • 2+ years of proven managerial experience in the hospitality and/or restaurant industry.
  • High School Diploma or GED required; 2 years of college preferred.
  • Exceptional communication, organizational, and problem-solving skills.
  • Local/municipal requirements, such as Food Handler certification required.
  • Must be able to frequently lift and/or move up to 50 pounds.
  • Bilingual proficiency (English and Spanish) is a plus.

Benefits:

  • Health & Wellness – Medical, Dental & Vision, and more
  • PTO
  • Discounted Meals
  • Growth Opportunities

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