MSP Tier 3 Helpdesk Support Specialist
1 day ago
Sequentur, a top-rated Managed IT Services (MSP) provider, is seeking a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.
Responsibilities:- Provide remote and onsite technical support to clients, serving as a trusted advisor and reacting promptly to support requests with rapid resolution.
- Utilize advanced knowledge and troubleshooting skills to resolve hardware and software-related issues, including technical support for desktops and laptops, printers, servers, software, and advanced networking.
- Properly escalate support requests to local team and/or service board that are out of scope or capability.
- Provide prompt after-hours escalation support to the helpdesk on-call team, client emergencies involving hardware failure, outages, and other business critical events.
- Utilize ConnectWise RSM/PSA tool to create and update service tickets documenting all correspondence, work performed, referenced resources, and resolution procedures.
- 5+ years proven experience working in a helpdesk environment and client sites providing Tier 3 helpdesk support and escalations.
- Advanced knowledge and troubleshooting skills, with strong hands-on technical experience across Microsoft Azure, SharePoint, Teams, and Office 365 platforms.
- Excellent initiative, customer service, and communication skills, with the ability to work well and quickly, individually and as a team, to solve client issues.
- Bachelor's degree and/or Microsoft certifications.
- Medical/Dental/Vision Insurance
- Life insurance
- Paid time off (PTO)
- Retirement plan
Salary from $65k annually, commensurate with experience.
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MSP Tier 3 Helpdesk Support Specialist
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Alexandria, Virginia, United States Sequentur Full timeJob Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Key Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and resolving issues promptly.Utilize advanced knowledge...
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Alexandria, Virginia, United States Sequentur Full timeJob Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a highly skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Key Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and reacting promptly to support requests with...
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MSP Tier 3 Helpdesk Support Specialist
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Alexandria, Virginia, United States Sequentur Full timeJob Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and reacting promptly to support requests with rapid...
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