Senior IT Support Specialist

3 weeks ago


Alexandria, Virginia, United States Stratford University Full time
Job Title: Senior Helpdesk Coordinator

Are you passionate about delivering exceptional customer service and resolving complex technical issues? Do you thrive in a fast-paced environment with multiple priorities? We're seeking a highly motivated and detail-oriented Senior Helpdesk Coordinator to join our team at Stratford University.

Key Responsibilities:
  • Welcome and resolve student, faculty, and staff needs with a positive attitude
  • Maintain computer and copier equipment throughout the campus to ensure efficient operation
  • Assist users with computer hardware and software, including printing, installation, and troubleshooting
  • Prepare classrooms and labs for instructors
  • Provide technical support for network issues, including troubleshooting and resolving problems
  • Work with vendors to resolve IT-related issues
  • Perform other duties as assigned
Requirements:
  • Bachelor's degree in a related field or 5+ years of relevant work experience
  • Applied knowledge of computers, network fundamentals, and Active Directory
  • Experience with troubleshooting desktop and mobile computing, connectivity, and network protocol issues
  • Familiarity with server platforms, virtualization technologies, and IP telephony
  • Strong customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks
Work Environment:

Our ideal candidate will be able to work in a dynamic and collaborative environment, with a strong focus on customer satisfaction. The successful candidate will be required to travel between campuses and work extended hours as needed.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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