Helpdesk Manager

4 hours ago


Alexandria, Virginia, United States NTT DATA Full time
IT Helpdesk Manager

NTT DATA is seeking a seasoned IT professional to lead our Deskside Support team in Alexandria, Virginia. As a Helpdesk Manager, you will be responsible for defining, enhancing, and monitoring ITIL processes to provide high-quality customer service.

Key Responsibilities:
  • Lead the Deskside Support team in troubleshooting workstation hardware and software issues
  • Develop and implement processes to improve service delivery and customer satisfaction
  • Train and grow technical team members to enhance their skills and knowledge
  • Schedule support staff to ensure adequate coverage and assign tasks using ServiceNow
  • Provide oversight of tasks and processes to ensure alignment with NTT Data and client standards
  • Communicate directly with staff, NTT Data leadership, and client leadership teams
  • Grow the Deskside Support and IT Service Desk services to achieve outstanding customer experience
Requirements:
  • Bachelor's degree or higher
  • 5+ years of Deskside Support experience, including imaging, deployment, and troubleshooting
  • 3+ years of team leadership experience
  • Strong communication skills
  • IT Service Management System utilization
  • Desired skills: ServiceNow, ITIL certification, experience with call center support

NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



  • Alexandria, Virginia, United States NetImpact Strategies Full time

    Tier 1 Helpdesk AnalystWe are seeking a skilled Tier 1 Helpdesk Analyst to join our team at NetImpact Strategies. As a key member of our ServiceNow practice, you will provide exceptional support to our federal client's desktop support helpdesk.ResponsibilitiesProvide first contact for moderately complex customer inquiries, incidents, and requests via phone...


  • Alexandria, Virginia, United States Sequentur Full time

    Job Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and reacting promptly to support requests with rapid...


  • Alexandria, Virginia, United States Sequentur Full time

    Job Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Key Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and resolving issues promptly.Utilize advanced knowledge...


  • Alexandria, Virginia, United States Sequentur Full time

    Job Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a highly skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Key Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and reacting promptly to support requests with...


  • Alexandria, Virginia, United States Sequentur Full time

    Job Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and reacting promptly to support requests with rapid...


  • Alexandria, Virginia, United States Sequentur Full time

    Job Title: MSP Tier 3 Helpdesk Support EngineerSequentur, a top-rated Managed IT Services provider, is seeking a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.Key Responsibilities:Provide remote and onsite technical support to clients, serving as a trusted advisor and resolving issues promptly.Offer technical support within...


  • Alexandria, Virginia, United States MANAGEMENT APPLICATIONS, INC. Full time

    Job Title: System Engineers for USPTO IT SupportManagement Applications, Inc. is seeking highly skilled System Engineers to support the US Patent and Trademark Office (USPTO) in its mission to promote industrial and technical progress.About the USPTOThe USPTO is a leading agency responsible for examining patent and trademark applications, issuing patents and...

  • Financial Analyst

    2 weeks ago


    Alexandria, Virginia, United States Koniag Data Solutions, LLC Full time

    Job Title: DAI Financial AnalystKoniag Data Solutions, LLC is seeking a highly skilled DAI Financial Analyst to support our government customer in Alexandria, VA. As a key member of our team, you will be responsible for providing financial management services, including helpdesk support for ERP systems and accounting systems.Key Responsibilities:Provide...

  • Financial Analyst

    22 hours ago


    Alexandria, Virginia, United States Koniag Data Solutions, LLC Full time

    Job Title: DAI Financial AnalystKoniag Data Solutions, LLC is seeking a highly skilled DAI Financial Analyst to support our government customer in Alexandria, VA. As a key member of our team, you will be responsible for providing financial management services, including helpdesk support for ERP systems and accounting systems.Key Responsibilities:Provide...


  • Alexandria, Virginia, United States Sequentur Full time

    Job Title: Help Desk Engineer for MSPSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a skilled Help Desk Engineer to join our Help Desk Services team.Job Summary:We are looking for a highly motivated and experienced Help Desk Engineer to provide Tier 2 technical support to our clients. The ideal candidate will have a strong background...


  • Alexandria, Virginia, United States Sequentur Full time

    Job Title: Help Desk Engineer for MSPSequentur, a top-rated Managed IT Services (MSP) provider, is seeking a skilled Help Desk Engineer to join our Help Desk Services team.Key Responsibilities:Provide remote and onsite technical support to clientsServe as a trusted advisor to clients and react promptly to support requests with rapid resolutionResolve...


  • Alexandria, Virginia, United States MANAGEMENT APPLICATIONS, INC. Full time

    Job Title: System Engineers for USPTO IT SupportManagement Applications, Inc. is seeking highly skilled System Engineers to support the US Patent and Trademark Office (USPTO) in its mission to promote industrial and technical progress.About the RoleThe successful candidate will assist in the analysis, installation, configuration, problem isolation, and...


  • Alexandria, Virginia, United States Stratford University Full time

    Job Title: Senior Helpdesk CoordinatorAre you passionate about delivering exceptional customer service and resolving complex technical issues? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly motivated and detail-oriented Senior Helpdesk Coordinator to join our team at Stratford University.Key...


  • Alexandria, Virginia, United States MANAGEMENT APPLICATIONS, INC. Full time

    Job Title: System Engineers for USPTO IT SupportManagement Applications, Inc. is seeking highly skilled System Engineers to support the US Patent and Trademark Office (USPTO) in various information technology fields.Key Responsibilities:Assist with analysis, installation, configuration, problem isolation, and resolution in Helpdesk, Server Administration,...

  • IT Support Specialist

    3 hours ago


    Alexandria, Virginia, United States ALTA IT Services Full time

    Job SummaryALTA IT Services is seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and maintenance for our network infrastructure.Key ResponsibilitiesMonitor and maintain the health of our network and systems, identifying and resolving issues in a timely manner.Assign...


  • Alexandria, Virginia, United States Sebastian Tech Solutions Full time

    Job Title: IT Server SupportSebastian Tech Solutions is seeking a highly motivated and self-directed individual to fill the role of an IT Server Support Specialist for an existing government client.The successful candidate will be responsible for providing technical support and maintenance for our server infrastructure, ensuring high availability and...

  • Financial Analyst

    2 weeks ago


    Alexandria, Virginia, United States Koniag Data Solutions, LLC Full time

    Job Title: DAI Financial AnalystKoniag Data Solutions, LLC is seeking a highly skilled DAI Financial Analyst to join our team. As a key member of our financial management team, you will be responsible for providing financial management support to our government customer in Alexandria, VA.Key Responsibilities:Provide financial management support to the DAI...


  • Alexandria, Virginia, United States 22nd Century Technologies Full time

    Job Title:IT Service Desk AnalystJob Description:We are seeking a highly skilled IT Service Desk Analyst to join our team at 22nd Century Technologies. As a key member of our IT department, you will be responsible for providing timely and efficient technical support to our staff and clients.Key Responsibilities:Technical Support:Provide expert technical...


  • Alexandria, Virginia, United States Sebastian Tech Solutions Full time

    Sebastian Tech Solutions is seeking a highly motivated and self-directed individual to fill the role of an IT Server Support Specialist for an existing government client. The position is based in Northern, VA, and the shift is from 0715 to 1600.Key Responsibilities:Collect and track relevant data and statistics, and record network operations support...


  • Alexandria, United States Sequentur Full time

    Top-rated Managed IT Services (MSP) provider looking for a Tier 3 Helpdesk Support Engineer to join our Help Desk Services team. 5+ years proven experience working in a helpdesk environment and client sites providing Tier 3 helpdesk support and escalations. Must be comfortable in a highly visible, fast-paced, multi-client, Managed IT Services Provider (MSP)...


  • Alexandria, United States Sequentur Full time

    Top-rated Managed IT Services (MSP) provider looking for a Tier 2 Helpdesk Support Engineer to join our Help Desk Services team.   3+ years proven experience working in a helpdesk environment and client sites providing Tier 2 helpdesk support and escalations.  Must be comfortable in a highly visible, fast-paced, multi-client, Managed IT Services Provider...


  • Alexandria, Louisiana, United States Louisiana Community and Technical College System Full time

    Job Title: Information Technology TechnicianJoin the Louisiana Community and Technical College System as an Information Technology Technician and play a vital role in providing technical support to our campus community.Job Summary:The Information Technology Technician is responsible for providing technical support to our campus community, including desktop...

  • Help Desk Analyst III

    4 weeks ago


    Alexandria, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Help Desk Analyst III in Alexandria, Virginia. The role demands an individual with skills in Microsoft, Active Directory, Computer Hardware, Configuration Management, and Deployments. The Help Desk Analyst III will be expected to manage, maintain, and support the...


  • Alexandria, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...


  • Alexandria, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...


  • Alexandria, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...


  • Alexandria, United States Year Up United Careers Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...


  • Alexandria, United States Year Up United Careers Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...


  • Alexandria, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...


  • Alexandria, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...

  • IT Server Support

    4 days ago


    Alexandria, United States System One Full time

    IT SERVER SUPPORT SPECIALIST ALEXANDRIA, VA SECRET CLEARANCE TEMP TO PERM RATE IS NEGOTIABLE THIS IS AN ONSITE JOB Responsibilities: Check SolarWinds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues. Assign new work orders to operations support technicians/engineers within one hour of...

  • LEAD IT SPECIALIST

    4 days ago


    Alexandria, United States ALTA IT Services Full time

    IT SERVER SUPPORT SPECIALISTALEXANDRIA, VASECRET CLEARANCETEMP TO PERMRATE IS NEGOTIABLETHIS IS AN ONSITE JOBResponsibilities:Check SolarWinds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues.Assign new work orders to operations support technicians/engineers within one hour of notification;...


  • Alexandria, United States LinTech Global Inc. Full time

    Tier I Helpdesk TechnicianLinTech is looking for a Tier I Helpdesk Technician to provide services to support the Department of Defense Office of Inspector General.Position LocationAlexandria, VAJob Description:The Technician shall provide phone and on-site support for headquarters personnel and phone/remote desktop support for the field offices. Support will...


  • Alexandria, Louisiana, United States The University of New Orleans Full time

    Job SummaryThe University of New Orleans is seeking a highly skilled IT Technical Support Specialist to join our team. As a key member of our IT Helpdesk Operations department, you will be responsible for providing statewide onsite installation, configuration, repair, maintenance, and support for state-owned workstations, laptops, thin client devices,...


  • Alexandria, United States Addison Group Full time

    Job type: Full-timeSchedule: On-site, flexibility after probationary periodOur client is seeking a Network Infrastructure/Service Engineer to join their team in Alexandria in the finance industry. The ideal candidate will have routing and firewall experience along with knowledge of VM, VDI, or Microsoft Active Directory. Responsibilities include but are not...


  • alexandria, United States Addison Group Full time

    Job type: Full-timeSchedule: On-site, flexibility after probationary periodOur client is seeking a Network Infrastructure/Service Engineer to join their team in Alexandria in the finance industry. The ideal candidate will have routing and firewall experience along with knowledge of VM, VDI, or Microsoft Active Directory. Responsibilities include but are not...


  • Alexandria, United States ALTA IT Services, LLC Full time

    LEAD IT SERVER SUPPORT SPECIALISTALEXANDRIA, VASECRET CLEARANCETEMP TO PERMRATE IS NEGOTIABLETHIS IS AN ONSITE JOBResponsibilities:Check SolarWinds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues.Assign new work orders to operations support technicians/engineers within one hour of...


  • Alexandria, United States ALTA IT Services, LLC Full time

    LEAD IT SERVER SUPPORT SPECIALISTALEXANDRIA, VASECRET CLEARANCETEMP TO PERMRATE IS NEGOTIABLETHIS IS AN ONSITE JOBResponsibilities:Check SolarWinds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues.Assign new work orders to operations support technicians/engineers within one hour of...


  • Alexandria, Louisiana, United States The University of New Orleans Full time

    Job SummaryThe University of New Orleans is seeking a highly skilled IT Technical Support Specialist to join our team. As a key member of our IT Helpdesk Operations team, you will be responsible for providing statewide onsite installation, configuration, repair, maintenance, and support for state-owned workstations, laptops, thin client devices, desktop...