IT Support Specialist

3 hours ago


Alexandria, Virginia, United States ALTA IT Services Full time
Job Summary

ALTA IT Services is seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and maintenance for our network infrastructure.

Key Responsibilities
  • Monitor and maintain the health of our network and systems, identifying and resolving issues in a timely manner.
  • Assign and manage work orders for operations support technicians, ensuring prompt and effective resolution of technical issues.
  • Provide statistical reporting data on network performance and post communications links as required.
  • Track and maintain metrics on network outages and downtime.
  • Update and maintain our post database and IP list on SharePoint.
  • Take action to resolve technical faults and issues, ensuring the cleanliness and organization of our documentation and logbooks.
  • Ensure all tickets are acted on promptly and effectively, meeting established metrics and service level agreements.
  • Manage the operations support duty roster, ensuring 24/7/365 customer support is available.
  • Ensure all technical support and commissioning operations are conducted in accordance with applicable policies and standards.
  • Initiate, plan, execute, monitor, and control special projects under the direction of the NOC Manager.
  • Act as the shift lead and subject matter expert for technical and resource management, serving as a conduit for communication between Watchstanders and the NOC Manager.
Requirements
  • A degree in computer science or a related field is preferred.
  • Desire for two IT certifications, such as CompTIA A+ or CCNA.
  • At least two years of hands-on experience in a PC/network helpdesk or technical support environment.
  • At least one year of network support specific experience.
  • Working knowledge of technical security systems, such as CCTV, alarms, and access control.
  • Experience supervising small technical teams.
  • Good IT experience base and ability to learn new applications and related hardware devices under general supervision.

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