IT Server Support Specialist

9 hours ago

Alexandria, Virginia, United States Sebastian Tech Solutions Full time

Sebastian Tech Solutions is seeking a highly motivated and self-directed individual to fill the role of an IT Server Support Specialist for an existing government client. The position is based in Northern, VA, and the shift is from 0715 to 1600.

Key Responsibilities:

  • Collect and track relevant data and statistics, and record network operations support accomplishments for inclusion in weekly reports.
  • Monitor network and systems status using SolarWinds, and take or initiate action to address problems or issues.
  • Assign new work orders to operations support technicians/engineers within one hour of STAC notification, and personally follow-up on any urgent action.
  • Maintain a log and track metrics on network outages.
  • Make post database updates.
  • Maintain up-to-date IP lists on SharePoint.
  • Take action for any technical faults or issues, and maintain cleanliness, organization, and operation of the logbook.
  • Ensure all tickets are acted on promptly, effectively, and closed out promptly, meeting established metrics, service level agreements, and contractual obligations.
  • Maintain the operations support duty roster, and ensure 24/7/365 customer support is available.
  • Provide coaching and direction to subordinate Systems Engineers (Watchstanders), and identify any weaknesses and training needs.
  • Conduct quality control checks and audit work completed by other Watchstanders, and review shift and work order logs for completeness and accuracy.
  • Ensure that all technical support and commissioning operations are conducted in accordance with applicable policies, standards, and guidelines.
  • Under the direction of the NOC Manager, initiate, plan, execute, monitor, and control, and complete special projects.
  • Serve as the shift lead and subject matter expert for technical and resource management, and act as a conduit for communication between Watchstanders and the NOC Manager and/or level 3 technical staff.

Requirements:

  • A degree in the field of computer science or a related discipline is preferred.
  • Desire two IT certifications such as CompTIA A+, CCNA, Network+, etc.
  • At least two years of general hands-on experience in a PC/network helpdesk or technical support environment.
  • At least one year of network support specific experience.
  • Working knowledge of technical security systems such as CCTV, alarms, and access control is highly desired.
  • Has experience supervising small technical teams.
  • Have a good IT experience base to draw upon and be able and willing to learn new applications and related hardware devices under general supervision.

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