Senior Helpdesk Coordinator

3 weeks ago


Alexandria, Virginia, United States Stratford University Full time
Job Title: Senior Helpdesk Coordinator

Stratford University is seeking a highly motivated and detail-oriented Senior Helpdesk Coordinator to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our students, faculty, and staff.

Key Responsibilities:
  • Provide technical support for desktop, laptop, and mobile devices, including troubleshooting and resolving hardware and software issues.
  • Assist with the maintenance and repair of computer equipment, printers, and other IT-related devices.
  • Collaborate with the IT team to resolve complex technical issues and implement new technologies.
  • Develop and maintain documentation for IT procedures and policies.
  • Provide excellent customer service and support to our users, responding to their technical needs in a timely and professional manner.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 5 years of experience in a helpdesk or technical support role.
  • Strong knowledge of computer hardware, software, and networking fundamentals.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and supportive team.
  • Professional development and growth opportunities.
  • A collaborative and inclusive work environment.


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