Claims Leadership and Operations Director

6 days ago


Portland, Maine, United States OneAmerica Full time

About the Role

As a key member of our team at OneAmerica, the Director of Claims will be responsible for leading the claims team in delivering exceptional service and ensuring timely and accurate claims adjudication. This role will contribute to the development of strategic goals and objectives, as well as provide overall leadership and direction to the team.

Key Responsibilities

  • Leadership and Strategy
    • Contribute to the development of strategic goals and objectives for the claims team.
    • Provide overall leadership and direction to the claims team.
  • Claims Adjudication and Service
    • Oversee and ensure claims are adjudicated timely and accurately to meet internal practices and regulatory requirements.
    • Monitor performance metrics and results, and work with cross-functional teams to address opportunities and drive improvements.
  • Operational Excellence and Continuous Improvement
    • Drive continuous improvements by collaborating with claims leaders and leadership team to identify areas of best practice execution, quality assurance, training, and improvement opportunities.
    • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Associate Engagement and Development
    • Perform interviewing, hiring, employee performance evaluations, coaching, motivating, training, development opportunities, and holding associates accountable for achieving expected performance.
    • Mentor and develop team members using a supportive and collaborative approach.
    • Identify outcomes, accountabilities, and priorities, and then monitor and evaluate results.

Requirements

  • Four-year college degree or an equivalent combination of related work experience and education.
  • 10+ years proven leadership skills.
  • Working knowledge of Microsoft Word and Outlook.


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