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Service Department Director

2 months ago

Portland, Maine, United States Don Johnson Auto Group Full time
Service Department Director Job Description

About the Role:

We are seeking a highly skilled and experienced Service Department Director to join our team at Don Johnson Auto Group. As a key member of our leadership team, you will be responsible for leading our service department to deliver exceptional customer service and drive business growth.

Key Responsibilities:

  • Strategic Planning: Develop and implement strategic plans to drive service department growth and profitability.
  • Team Leadership: Lead and manage a team of service advisors and technicians to ensure excellent customer service and high-quality repairs.
  • Compliance & Reporting: Ensure compliance with all regulatory requirements and maintain accurate records and reports.
  • Productivity Oversight: Monitor and analyze service department productivity and make data-driven decisions to improve efficiency.
  • Quality Control: Implement and maintain a quality control process to ensure high-quality repairs and minimize comebacks.
  • Guest Relations: Build and maintain strong relationships with customers to drive repeat business and referrals.
  • Service Excellence: Ensure that all service repairs meet or exceed customer expectations and industry standards.
  • Facility Maintenance: Oversee the maintenance of the service department facilities to ensure a clean and welcoming environment for customers.
  • Industry Liaison: Develop and maintain relationships with manufacturers and suppliers to stay up-to-date on industry developments and best practices.

Requirements:

  • Experience and Education: Minimum of 5 years of experience in automotive service management, with a bachelor's degree in Business, Automotive Technology, or related field.
  • Technical Knowledge: Comprehensive understanding of vehicle maintenance and repair procedures, with proficiency in diagnostic tools and service equipment.
  • Leadership and Management: Strong leadership skills with experience managing a team of technicians and service advisors, with ability to develop and implement effective training programs.
  • Guest Service: Commitment to delivering exceptional guest service, with ability to handle guest concerns and resolve issues promptly.
  • Financial Acumen: Proficient in budgeting, financial analysis, and cost control, with experience with inventory management and parts ordering.
  • Communication Skills: Excellent verbal and written communication skills, with ability to effectively present information to various stakeholders.
  • Technical Proficiency: Familiarity with dealership management systems and service scheduling software, with competency in using Microsoft Office Suite (Word, Excel, PowerPoint).
  • Problem-Solving: Strong analytical and problem-solving skills, with ability to diagnose and address technical and operational issues efficiently.
  • Regulatory Knowledge: Understanding of automotive industry regulations and compliance standards, with ability to ensure all service practices adhere to legal requirements.
  • Personal Attributes: High level of integrity and professional ethics, with strong organizational skills and attention to detail.