Nighttime Guest Services Supervisor

1 week ago


GondrecourtleChâteau, Grand Est, United States Sage Restaurant Group Full time
Position Overview
The Sage Restaurant Group is seeking a dedicated and skilled Evening Front Office Manager to oversee our front desk operations. This role is essential in ensuring a seamless experience for our guests while maintaining the highest standards of hospitality.

About Us
At Sage Restaurant Group, we pride ourselves on creating memorable experiences for our guests. Our team is passionate about delivering exceptional service and fostering a welcoming environment.

Key Responsibilities
  • Supervise front desk operations to guarantee optimal service levels and guest satisfaction.
  • Train and mentor front desk staff, addressing any issues and providing guidance to enhance performance.
  • Handle guest inquiries and resolve complaints promptly and effectively to ensure a positive experience.
  • Manage check-in and check-out procedures efficiently, ensuring accurate billing and account management.
  • Maintain accurate financial records, including cash handling and transaction processing.
  • Utilize suggestive selling techniques to maximize room occupancy and revenue.
  • Stay informed about local events and hotel services to provide knowledgeable assistance to guests.
  • Operate PBX systems and manage communication effectively.
  • Ensure compliance with cash handling policies and maintain accountability for cash transactions.
  • Exhibit a friendly and professional demeanor at all times.

Qualifications
  • High school diploma or equivalent experience.
  • A minimum of one year of experience in a similar role.
  • Strong understanding of front office operations and customer service principles.
  • Proficient in cash handling and financial procedures.
  • Excellent communication skills, both verbal and written.
  • Ability to operate standard office equipment and software.

Physical Requirements
The role requires frequent communication with guests, standing for extended periods, and occasional lifting of up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits
We offer competitive compensation, hotel and restaurant discounts, paid time off, and a supportive work environment that values creativity and teamwork. Join us in redefining hospitality at Sage Restaurant Group.


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