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Customer Service Representative

2 months ago


GondrecourtleChâteau, Grand Est, United States Presbyterian Homes and Services Full time

About the Role

The Presbyterian Homes and Services team is seeking a skilled Front Desk Associate to provide exceptional customer service and support to our residents and guests. As a key member of our team, you will be responsible for creating a warm and welcoming environment, ensuring that every interaction is positive and memorable.

Key Responsibilities

  • Provide exceptional customer service to residents, guests, and colleagues
  • Manage front desk operations, including answering phone calls, responding to emails, and handling visitor inquiries
  • Assist with administrative tasks, such as data entry, filing, and record-keeping
  • Maintain a clean and organized front desk area, ensuring a professional and welcoming environment
  • Collaborate with colleagues to achieve team goals and objectives

Requirements

  • High school diploma or equivalent required
  • Previous experience in a customer-facing role, preferably in a healthcare or senior living setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and proficiency in Microsoft Office

About Us

Presbyterian Homes and Services is a nonprofit organization dedicated to providing high-quality housing, care, and services to older adults. We are committed to creating a workplace culture that values diversity, equity, and inclusion, and we are proud to be an equal opportunity employer.