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Patient Services Associate

2 months ago

Wayne, Pennsylvania, United States Pennsylvania Medicine Full time
Patient Services Associate Job Description

Penn Medicine is committed to delivering exceptional patient care and advancing medical research. As a Patient Services Associate, you will play a vital role in supporting our clinical teams and ensuring a positive patient experience.

Key Responsibilities:
  • Patient Service: Provide exceptional patient care by anticipating and meeting patient needs, resolving service recovery issues, and identifying opportunities to improve the patient experience.
  • Financial: Maintain accurate patient demographic and insurance information, process payments, and reconcile cash transactions.
  • Other/Regulatory: Ensure compliance with regulatory standards, adapt to new processes, and engage in practice operation changes.
Requirements:
  • Education: High School Diploma or Equivalent
  • Experience: 2+ years of medical office experience or 2 years of customer service experience

Penn Medicine offers a comprehensive benefits package, including prepaid tuition assistance, to support the well-being of our employees. We are an Equal Opportunity and Affirmative Action employer, committed to diversity and inclusion.