Administrative Services Associate
4 days ago
Penn Medicine is a leading academic medical center dedicated to providing exceptional patient care, conducting innovative research, and educating future healthcare professionals.
This role is part of our Clinical Practices of the University of Pennsylvania (CPUP) team, working in the Abramson Cancer Center Radnor location. As an Administrative Services Associate, you will play a vital role in supporting the management of a clinical practice, coordinating patient-related activities, and ensuring seamless communication between patients, providers, and staff.
Key Responsibilities:- Triage and respond to patient inquiries, taking messages and providing information to internal and external customers
- Schedule outpatient appointments, surgeries, procedures, and diagnostic tests as requested
- Obtain procedural and medical authorizations, prepare and process billing, and prepare correspondence
- Coordinate patient care, including retrieving and processing medical records, ensuring diagnostic testing, and assisting attending physicians with office hours
- Travel to clinic locations as needed, schedule procedures and lab tests, and coordinate pre-operative packages
- Process medication refill requests, triage to clinical staff, and complete medication authorizations and prior authorizations
- Coordinate and schedule cases with medical equipment representatives, obtain medication pricing and coverage information, and initiate Tier 1 prescription exemptions
- Schedule tests, procedures, and clinical follow-up services as requested by providers, complete medical records requests, and handle patient correspondence
- High School Diploma/GED (required)
- 4+ years of medical office experience or 4 years of customer service experience with related clinical office experience
- Prior customer service or insurance verification experience in a healthcare setting preferred
Penn Medicine is committed to providing a comprehensive compensation and benefits package, including one of the finest prepaid tuition assistance programs in the region. Our employees are actively engaged and committed to our mission, working together to make medical advances that help people live longer, healthier lives.
We are an Equal Opportunity and Affirmative Action employer, considering candidates for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, or any other protected characteristic.
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