Patient Services Coordinator

4 days ago


Wayne, Pennsylvania, United States Pennsylvania Medicine Full time
Patient Services Coordinator Job Summary

Penn Medicine is committed to delivering exceptional patient care and experiences. As a Patient Services Coordinator, you will play a vital role in ensuring the smooth operation of our clinical practices. Your primary responsibility will be to assist the manager and physicians in maintaining a patient-focused environment, supporting the delivery of high-quality care, and contributing to meeting or exceeding patient satisfaction and financial/operational targets.

Key Responsibilities:
  • Ensure compliance with all applicable federal, state, and local regulatory standards.
  • Manage the day-to-day planning, operations, and problem-solving for assigned areas, ensuring daily schedules, staffing needs, and performance metrics are met.
  • Develop and maintain APM templates and master schedules.
  • Oversight of AHIQA and financial reports.
  • Resolve work queues and/or issues from front-end reports.
  • Proactively prioritize recovery of missing charges.
  • Generate/run reports to monitor and coach real-time performance against pre-established expectations/metrics.
  • Act as the communication link between the group and management.
  • Disseminate information to the group and forward information back up to management.
  • Effectively work with manager and providers to establish, implement, and maintain practice policies, procedures, and efficient systems that support daily operations.
  • Assist staff in resolving difficult patient situations or complaints.
  • Participate in the interviewing process and oversee the training of new hires.
  • Perform surgery scheduling, as needed/required by the practice.
  • May provide administrative support to physicians or manager(s).
Requirements:
  • H.S. Diploma/GED (Required)
  • 3+ years Medical office experience.
  • Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.
  • Must successfully complete/pass EMR training/tests upon hire.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.



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