Customer Service Representative
4 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Leonlite. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Respond to customer inquiries: Answer customer calls, emails, and chats in a timely and professional manner, providing accurate and helpful information to resolve customer issues.
- Resolve customer complaints: Listen to customer concerns, empathize with their issues, and provide solutions to resolve their problems.
- Provide product information: Educate customers about our products and services, highlighting their features and benefits.
- Process customer transactions: Handle customer orders, returns, and exchanges in a timely and efficient manner.
- Collaborate with internal teams: Work closely with our sales, marketing, and operations teams to ensure seamless customer experiences.
- Continuously improve customer service: Stay up-to-date on product knowledge, industry trends, and best practices to provide exceptional customer service.
Requirements:
- High school diploma or equivalent: Required.
- 1-3 years of customer service experience: Preferred.
- Excellent communication and problem-solving skills: Essential.
- Ability to work in a fast-paced environment: Required.
- Basic computer skills: Required.
Benefits:
- Competitive salary: We offer a competitive salary and benefits package.
- Opportunities for growth and development: We provide opportunities for professional growth and development.
- Collaborative work environment: We foster a collaborative and supportive work environment.
About Leonlite:
Leonlite is a rapidly growing company that provides innovative lighting solutions to our customers. We are committed to delivering exceptional customer service and support to our clients.
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