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Customer Service Representative

2 months ago

Loma Linda, California, United States Loma Linda University Medical Center Full time
Job Summary:

The Customer Engagement Representative is responsible for controlling access to the facility while providing a high level of quality customer service. Key responsibilities include:

  • Answering questions from the general public and referring these questions to the appropriate department
  • Performing various clerical tasks as pertains to the service desk area
  • Providing exceptional customer service and support to patients, visitors, and staff
  • Collaborating with other departments to ensure seamless service delivery
  • Performing other duties as needed
Requirements:
  • High school diploma or GED required
  • Minimum one year of experience preferred
  • Able to read, write legibly, and speak in English with professional quality
  • Use of computer, printer, and software programs necessary to the position
  • Operate and troubleshoot basic office equipment
  • Able to relate and communicate positively, effectively, and professionally with others
  • Work calmly and respond courteously when under pressure
  • Collaborate and accept direction
  • Able to communicate effectively in English in person, in writing, and on the telephone
  • Think critically and manage multiple assignments effectively
  • Organize and prioritize workload
  • Work well under pressure and problem solve
  • Recall information with accuracy and pay close attention to detail
  • Work independently with minimal supervision
  • Able to distinguish colors as necessary
  • Hear sufficiently for general conversation in person and on the telephone
  • Identify and distinguish various sounds associated with the workplace
  • See adequately to read computer screens and written documents necessary to the position
Preferred Qualifications:
  • CPR/First Aid and AED license preferred
About Us:

Loma Linda University Medical Center is a Seventh-day Adventist, faith and values-based Christian institution. We are committed to providing exceptional patient care and service to our community.

Our Mission:

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork, and wholeness.

Equal Opportunity Employer:

Loma Linda University Medical Center is an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information, or any other characteristic protected by law.